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Assessing the self-service technology usage of Y-Generation in airline services
Gures, Nuriye; Inan, Hilal; Arslan, Seda - In: Journal of air transport management 71 (2018), pp. 215-219
Persistent link: https://www.econbiz.de/10011902741
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
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Effect of airline choice and temporality on flight delays
Arora, Swapan Deep; Mathur, Sameer - In: Journal of air transport management 86 (2020), pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
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Low cost carriers in Southeast Asia : how does ticket price change the way passengers make their airline selection?
Truong Dothang; Pan, Jing Yu; Thapanat Buaphiban - In: Journal of air transport management 86 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012253198
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Cancellation policies in the hotel, airline and restaurant industries
Chen, Chihchien - In: Journal of revenue and pricing management 15 (2016) 3/4, pp. 270-275
Persistent link: https://www.econbiz.de/10011571604
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Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
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Impacts of airline mergers on passenger welfare
Vaze, Vikrant; Luo, Tian; Harder, Reed - In: Transportation research / E : an international journal 101 (2017), pp. 130-154
Persistent link: https://www.econbiz.de/10011701874
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha; Clemes, Michael D.; Dean, David - In: International journal of quality and service sciences 9 (2017) 1, pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
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A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar; Can, Gülin Feryal; … - In: Journal of air transport management 57 (2016), pp. 130-137
Persistent link: https://www.econbiz.de/10011610839