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A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing; Yu, Yan; Law, Chun Hung Roberts; Fong, … - In: Tourism management : research, policies, practice 48 (2015), pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
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Unveiling the role of information levels in consumers' evaluative process on opaque-selling hotel websites
Chen, Hsiangting Shatina; Jai, Tun-Min; Yuan, Jingxue - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2139-2158
Persistent link: https://www.econbiz.de/10011783590
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Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian; Sim, Youngseok; Lee, Seul Ki - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
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The effect of online interaction and trust on consumers' value co-creation behavior in the online travel community
Shen, Han; Wu, Luorong; Yi, Sitong; Xue, Lan - In: Journal of travel and tourism marketing 37 (2020) 4, pp. 418-428
Persistent link: https://www.econbiz.de/10012289345
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Using Online Consumer Reviews as a Source for Demographic Recommendations : A Case Study Using Online Travel Reviews
Korfiatis, Nikolaos; Poulos, Marios - 2013
Online consumer reviews play an important role in the decision to purchase services online, mainly due to the rich information source they provide to consumers in terms of evaluating “experience”-type products and services that can be booked using the Internet, with online travel services...
Persistent link: https://www.econbiz.de/10014159457
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In TripAdvisor we trust : rankings calculative regimes and abstract systems
Jeacle, Ingrid; Carter, Chris - In: Accounting, organizations and society : an … 36 (2011) 4/5, pp. 293-309
Persistent link: https://www.econbiz.de/10009382494
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Power of apologetic responses in online travel community
Guo, Xiaoshu; Ye, Qiang; Law, Chun Hung Roberts; Liang, Sai - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping; Cárdenas, David A.; Harrill, Rich - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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The evolution of expectations of and attitudes toward online travel agencies over time
Ha, Hong Youl; Janda, Swinder - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 966-980
Persistent link: https://www.econbiz.de/10011627393
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Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce; Marimon, Frederic; Alonso-Almeida, … - In: Information & management : the internat. journal of … 49 (2012) 7/8, pp. 342-347
Persistent link: https://www.econbiz.de/10009696207