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Structural estimation of callers' delay sensitivity in call centers

Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746

Persistent link: https://www.econbiz.de/10010234717

A structural estimation approach to study agent attrition

Emadi, Seyed Morteza; Staats, Bradley R. - In: Management science : journal of the Institute for … 66 (2020) 9, pp. 4071-4095

Persistent link: https://www.econbiz.de/10012297779

Impact of delay announcements in call centers : an empirical approach

Akşin, Zeynep; Ata, Baris; Emadi, Seyed Morteza; Su, … - In: Operations research 65 (2017) 1, pp. 242-265

Persistent link: https://www.econbiz.de/10011649054

Customer learning in call centers from previous waiting experiences

Emadi, Seyed Morteza; Swaminathan, Jayashankar M. - In: Operations research 66 (2018) 5, pp. 1433-1456

Persistent link: https://www.econbiz.de/10011932548

Don't call us, we'll call you : an empirical study of caller behavior under a callback option

Hathaway, Brett A.; Emadi, Seyed Morteza; Deshpande, Vinayak - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1508-1526

Persistent link: https://www.econbiz.de/10012506002

Personalized priority policies in call centers using past customer interaction information

Hathaway, Brett Alan; Emadi, Seyed Morteza; Deshpande, … - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2806-2823

Persistent link: https://www.econbiz.de/10013368311

The design of the vaccine supply network under uncertain condition

Sadjadi, Seyed Jafar; Ziaei, Zahra; Pishvaee, Mir Saman - In: Journal of Modelling in Management 14 (2019) 4, pp. 841-871

Purpose: This study aims to design a proper supply chain network for the vaccine industry in Iran, which considers several features such as uncertainties in demands and cost, perishability of vaccines, wastages in storage, limited capacity and different priorities for demands....

Persistent link: https://www.econbiz.de/10012187177

Double moral hazard in a supply chain with consumer learning

Zhou, Jianheng; Zhao, Xia; Xue, Ling; Gargeya, Vidyaranya - In: Decision support systems : DSS ; the international journal 54 (2012) 1, pp. 482-496

Persistent link: https://www.econbiz.de/10010042128

Just-In-Time Production In Small Job Shops

Gargeya, Vidyaranya; Thompson, Jonathan - In: Industrial management : the magazine for better … 36 (1994) 4, pp. 23-26

Persistent link: https://www.econbiz.de/10006337562

Just-In-Time Production In Small Job Shops

Gargeya, Vidyaranya; Thompson, Jonathan - In: Industrial management : the magazine for better … 36 (1994) 4, pp. 23-26

Persistent link: https://www.econbiz.de/10006350067