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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial

Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924

Persistent link: https://www.econbiz.de/10011621365

Impact of computer-generated images on LODGSCAPE perceptions and visit intentions

Bogicevic, Vanja; Bujisic, Milos; Choi, Hyeyoon; Smith, … - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 416-442

Persistent link: https://www.econbiz.de/10011707127

Demographic differences in Jordanian bank service quality perceptions

Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297

Persistent link: https://www.econbiz.de/10011707781

Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty

Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220

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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness

Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012431572

How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk

Shafieizadeh, Kiyan; Alotaibi, Salman; Tao, Chen-Wei - In: International journal of hospitality management 93 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012436029

Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting

Harun, Ahasan; Rokonuzzaman, Md.; Prybutok, Gayle; … - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128

Persistent link: https://www.econbiz.de/10011976334

Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions

Alexiadou, Chrysi; Stylos, Nikolaos; Andronikidis, Andreas - In: International journal of quality & reliability management 34 (2017) 9, pp. 1431-1450

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Tourist expectations and perception of service providers : a Brazilian perspective

Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166

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The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support

Ahmed Hassaan Mohammed Ali; Song, Jing - In: Organizations and markets in emerging economies 14 (2023) 3/29, pp. 464-485

The present study examines the influence of perceived procedural justice (PPJ) on four fundamental dimensions of customer citizenship behaviours (helping other customers, advocacy, customer tolerance, and feedback) and the mediating role of customer perceived support (CPS). Our research setting...

Persistent link: https://www.econbiz.de/10014534901