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Production and quality performance of healthcare services in EU countries during the economic crisis

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Modelling health care customer satisfaction : evidence from Serbia

Rajić, Tamara; Rakić, Ana; Milošević, Isidora - In: Serbian journal of management : an international … 16 (2021) 1, pp. 125-145

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Value of new performance information in healthcare : evidence from Japan

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Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

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An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction

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Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China

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Correlation between attributes concerning social media marketing and private healthcare sector

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Evaluating the quality of health care by assessing patient satisfaction

Ciolpan, Gabriela - In: CES working papers 11 (2019) 4, pp. 332-349

. Attitudes towards health care are measured by the perception of patients through favorable or unfavorable responses to the care … of the healthcare services. Between the quality of the medical services and the satisfaction of the patients there is a … close connection, being a permanent challenge for evaluating the perception of the patients on the health services. Patient …

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Value creation through lean management : a case study of healthcare service operations

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