Wu, Cheng-Ru; Lin, Chin-Tsai; Tsai, Pei-Hsuan - In: The Service Industries Journal 31 (2009) 5, pp. 695-711
This study applies the balanced scorecard in building a framework of wealth management (WM) banks' performance criterion and, using the Delphi method, a sub-criteria framework. The organisational performance of WM banks in Taiwan is evaluated by applying an analytic hierarchy process and...