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Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic

Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48

Persistent link: https://www.econbiz.de/10012821044

A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations

Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547997

The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload

Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398

Persistent link: https://www.econbiz.de/10013164613

Enhancing hospitality experience with service robots : the mediating role of rapport building

Qiu, Hailian; Li, Minglong; Shua, Boyang; Bai, Billy - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 247-268

Persistent link: https://www.econbiz.de/10012256132

Linking customer-employee exchange and employee innovative behavior

Li, Minglong; Hsu, Cathy H. C. - In: International journal of hospitality management 56 (2016), pp. 87-97

Persistent link: https://www.econbiz.de/10011521554

The role of nostalgia-evoking stimuli at nostalgia-themed restaurants in explaining benefits, consumption value and post-purchase behavioral intention

Gu, Qiushi; Li, Minglong; Kim, Seongseop - In: International journal of hospitality management 96 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012585667

Customer participation in services and its effect on employee innovative behavior

Li, Minglong; Hsu, Cathy H. C. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 164-185

Persistent link: https://www.econbiz.de/10011669773

A review of employee innovative behavior in services

Li, Minglong; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2820-2841

Persistent link: https://www.econbiz.de/10011610992

Development of measurement scale for functional congruity in guest houses

Wang, Sha; Hung, Kam; Li, Minglong - In: Tourism management : research, policies, practice 68 (2018), pp. 23-31

Persistent link: https://www.econbiz.de/10011870761

An exploratory investigation of technology-assisted dining experiences from the consumer perspective

Gu, Qiushi; Li, Minglong; Huang, Songshan - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 1010-1029

Persistent link: https://www.econbiz.de/10013546109

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