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The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior

Yoo, Jaewon - In: The journal of services marketing 27 (2013) 7, pp. 539-550

Persistent link: https://www.econbiz.de/10010231176

Customer power and frontline employee voice behavior : mediating roles of psychological empowerment

Yoo, Jaewon - In: European journal of marketing : EJM 51 (2017) 1, pp. 238-256

Persistent link: https://www.econbiz.de/10011626499

Perceived customer participation and work engagement : the path through emotional labor

Yoo, Jaewon - In: The international journal of bank marketing : IJBM 34 (2016) 7, pp. 1009-1024

Persistent link: https://www.econbiz.de/10011618710

Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting

Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117

Persistent link: https://www.econbiz.de/10011433187

Exploring the impact of social undermining on salesperson deviance : an integrated model

Yoo, Jaewon; Frankwick, Gary L. - In: The journal of personal selling & sales management : JPSSM 33 (2013) 1, pp. 79-90

Persistent link: https://www.econbiz.de/10009716753

Evaluating the relationship of firm strategic orientations and new product development program performance

Srivastava, Prashant; Yoo, Jaewon; Frankwick, Gary L.; … - In: Journal of marketing theory and practice 21 (2013) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10010231843

The effect of communication practice on deviance among Korean salespeople : the mediating role of intrinsic motivation

Yoo, Jaewon; Flaherty, Karen; Frankwick, Gary L. - In: Journal of business research : JBR 67 (2014) 9, pp. 1991-1999

Persistent link: https://www.econbiz.de/10010380091

OEM participation in SME suppliers' new product development efforts

Yoo, Jaewon - In: Global business and finance review 21 (2016) 1, pp. 88-101

This study examines the effects of product complexity, criticality, and innovativeness on OEM performance when those links are mediated by the original equipment manufacturer (OEM)'s participation in the SME supplier's new product development and moderated by the manufacturer's culture. A...

Persistent link: https://www.econbiz.de/10011523614

New product development capabilities and new product performances : moderating role of organizational climate

Yoo, Jaewon; Frankwick, Gary L. - In: Journal of global scholars of marketing science : … 22 (2012) 1, pp. 83-100

Persistent link: https://www.econbiz.de/10010405830

Promoting boundary-spanning behavior among service personnel

Yoo, Jaewon; Arnold, Todd J.; Frankwick, Gary L. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1626-1647

Persistent link: https://www.econbiz.de/10010429780

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