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Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses
Christ-Brendemühl, Sonja - 2022
Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...
Persistent link: https://www.econbiz.de/10013270870
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How digital visualizations shape strategy work on the frontlines
Azad, Bijan; Zablith, Fouad - In: Long range planning : LRP ; international journal of … 54 (2021) 5, pp. 1-23
Persistent link: https://www.econbiz.de/10013198125
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Bridging the gap : an interview study on frontline employee responses to restaurant technology
Christ-Brendemühl, Sonja - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185286
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Enhancing frontline employee support during a product-harm crisis : evidence and strategic managerial implications for firms
Pangarkar, Aniruddha; Fleischman, Gary M.; Iacobucci, Dawn - In: Journal of retailing and consumer services 66 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209667
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Developing a framework for the informal training/ learning for retail store employees
Kaila, Sunanda - In: GITAM journal of management : a quarterly publication … 18 (2020) 3, pp. 42-59
Persistent link: https://www.econbiz.de/10013187265
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
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Emotional dissonance among frontline hospitality employees : an exploratory study examining habituation theory using fMRI
Choi, Woosik Danny; Kelley, Timothy; Walden, Eric; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 1, pp. 174-188
Persistent link: https://www.econbiz.de/10012794079
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To what extent the Arab workers committed to their organisations? : analysing the multidimensional perspective of organisational commitment in Jordan
Aladwan, Khaled; Bhanugopan, Remudu; Fish, Alan - In: International journal of commerce and management 23 (2013) 4, pp. 306-326
Persistent link: https://www.econbiz.de/10010212367
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Employees' attitudes toward corporate social responsibility programs : the influence of corporate frugality and polychronicity organizational capabilities
Velasco Vizcaíno, Franklin; Martin, Silvia L.; … - In: Journal of business research : JBR 124 (2021), pp. 538-546
Persistent link: https://www.econbiz.de/10012493923