Purpose: The purpose of this study is to suggest a digital servitization model which can be implemented by the restaurant industry and to explore the opportunities and challenges of digital servitization. Design/methodology/approach: The case study analysis method was applied for this research....

Purpose: This paper is to examine the ethical implications of the use of ChatGPT in academia. Design/methodology/approach: This study reviews the previous research and cases associated with using a generative AI, such as ChatGPT, to effectively use ChatGPT in education for teachers and students...

Purpose: The purpose of this study is to examine differences between excellent and following groups based on individual and organizational capabilities and operational performance, focusing on Nepalese SMEs. Design/methodology/approach: The proposed research model and a set of hypotheses were...