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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory

Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187

Persistent link: https://www.econbiz.de/10010239296

The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance

Cohen, Aaron; Abedallah, Mohamed - In: Management research review 38 (2015) 1, pp. 2-28

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How emotional labor affects job performance in hospitality employees : the moderation of emotional intelligence

Hori, Nairei; Chao, Ren-Fang - 2022

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Psychological empowerment and job performance of star-rated hotels : the mediating role of emotional intelligence

Cudjoe, Jennifer; Agyapong, Daniel; Light, Osman; … - In: Cogent business & management 10 (2023) 3, pp. 1-26

This paper examined the mediating role of emotional intelligence in the relationship between psychological empowerment … relationships among psychological empowerment, emotional intelligence and job performance through the testing of hypotheses. PLS … emotional intelligence. Also, emotional intelligence had a positive significant relationship with job performance. Additionally …

Persistent link: https://www.econbiz.de/10014505909

Emotional intelligence among female hotel employees and their impact in job performance

Francis, Ruth Sabina; Milton, Thangasamy - In: International journal of public sector performance … 13 (2024) 3, pp. 331-349

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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective

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Persistent link: https://www.econbiz.de/10011393179

Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout

Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208

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The effects of hotel employee ternary safety behavior on negative safety outcomes : the moderation of job vigor and emotional exhaustion

Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; … - In: Journal of service theory and practice 32 (2022) 4, pp. 565-585

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Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion

Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17

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How emotional labor affect hotel employees' mental health : a longitudinal study

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