Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Year of publication: |
2023
|
---|---|
Authors: | Yan, Zhen ; Mansor, Zuraina Dato’ ; Choo, Wei Chong |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 9, p. 3053-3076
|
Subject: | Emotional exhaustion | Emotional intelligence | Family incivility | In-role performance | Mindfulness | Proactive customer service performance | Emotion | Stress | Work stress | Tourismusberufe | Tourism employees | Intelligenz | Intelligence | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance | Familie-Beruf | Work-life balance |
-
Lee, JungHoon, (2014)
-
Cohen, Aaron, (2015)
-
Hori, Nairei, (2022)
- More ...
-
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen, (2023)
-
Salleh, Eva Salmee Mohd, (2020)
-
Developing awareness of green human resource development practices in the hotel industry
Ehikioya Hilary Osolase, (2023)
- More ...