The purpose of this research was to evaluate the performance, measured by the level of competency among administrative support staff of the President Ramon Magsaysay State University (PRMSU). Data were collected through a questionnaire adopted from Administrative Support Professionals Competency...

The purpose of this research was to evaluate the performance, measured by the level of competency among administrative support staff of the President Ramon Magsaysay State University (PRMSU). Data were collected through a questionnaire adopted from Administrative Support Professionals Competency...

The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...