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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.; Visinescu, Lucian L.; Prybutok, … - In: Journal of decision systems 27 (2018) 3, pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
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Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
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Enhancing customer satisfaction through total quality management practices : an empirical examination
Anil, Anu P.; Satish, K. P. - In: Total quality management & business excellence 30 (2019) 14, pp. 1528-1548
Persistent link: https://www.econbiz.de/10012199902
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Ghee with glee : a study of how consumers evaluate product packaging
Chavadi, Chandan Andanesh; Vishwanatha, M. R.; Mubeen, … - In: Metamorphosis : a journal of management research 17 (2018) 2, pp. 100-110
Persistent link: https://www.econbiz.de/10012041874
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The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina; Izvercian, Monica; Pugna, Adrian Pavel - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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Service quality of sports centers and customer loyalty
Lee, Sheng Yen - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson; Solberg Søilen, Klaus; Zanchett, Ricardo - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
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The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong; Choi, Beom Joon - In: Services marketing quarterly 38 (2017) 4, pp. 239-252
Persistent link: https://www.econbiz.de/10011798688