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Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry

Hapsari, Raditha; Hussein, Ananda Sabil; Handrito, … - In: Services marketing quarterly 41 (2020) 1, pp. 49-67

Persistent link: https://www.econbiz.de/10012179201

A comprehensive hierarchical model of retail banking

Abu Bakar, Juhaida; Clemes, Michael Daniel; Bicknell, … - In: The international journal of bank marketing : IJBM 35 (2017) 4, pp. 662-684

Persistent link: https://www.econbiz.de/10011729049

The influence of store image on repurchase intention: the mediation role of perceived value and customer satisfaction

Ananda, Angelia Asri; Mugiono; Hussein, Ananda Sabil - 2021

Persistent link: https://www.econbiz.de/10012595363

The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City

Chintia; Hussein, Ananda Sabil; Suryadi, Nanang - 2022

Persistent link: https://www.econbiz.de/10013445159

Emotional branding, corporate image and its effect on the loyalty of JKN-KIS participants : a mediating role of satisfaction

Permata, Dina Diana; Hussein, Ananda Sabil; Andarwati - 2022

Persistent link: https://www.econbiz.de/10013397526

Market orientation and innovation on corporate performance : a study of food and beverage sector SMEs in Surabaya

Poerwanto, Irwan; Hussein, Ananda Sabil; Sri Palupi … - 2022

Persistent link: https://www.econbiz.de/10013355124

A moderated mediation analysis of the low enrollment intention at international higher education in Indonesia

Sudhana, Pranakusuma; Noermijati, Noermijati; Hussein, … - In: International journal of public sector management 36 (2023) 4/5, pp. 333-349

Persistent link: https://www.econbiz.de/10014475067

The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City

Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023

Persistent link: https://www.econbiz.de/10014480131

The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Persistent link: https://www.econbiz.de/10014442307

Explaining the unsuccessful relationships between brand awareness and behavioral intention : a serial mediation study

Sudhana, Pranakusuma; Noermijati, Noermijati; Hussein, … - In: Management research review 46 (2023) 12, pp. 1852-1864

Persistent link: https://www.econbiz.de/10014430996