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Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.; Matos, Celso Augusto de - In: Journal of consumer marketing 39 (2022) 1, pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
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The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche; Rohden, Simoni F.; Espartel, … - In: Service business 18 (2024) 1, pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
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Consumer discrimination in service recovery situations
Rohden, Simoni F.; Santos, Cristiane Pizzutti dos - In: Marketing intelligence & planning 41 (2023) 3, pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
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Listen as much as you want : the antecedents of the engagement of podcast consumers
Rohden, Simoni F.; Tassinari, Gabriel; Netto, Carla Freitas - In: International journal of internet marketing and … 18 (2023) 1, pp. 82-97
Persistent link: https://www.econbiz.de/10014318245
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Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents
Rohden, Simoni F.; Espartel, Lélis Balestrin - In: Electronic commerce research 24 (2024) 2, pp. 901-923
Persistent link: https://www.econbiz.de/10015062812