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Customer relationship manageme...
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Relationship marketing
26,267
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25,593
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20,634
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20,603
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16,546
Consumer behaviour
15,579
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15,488
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15,384
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14,189
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13,904
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7,964
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7,770
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6,919
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6,797
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5,488
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5,236
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4,760
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4,486
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4,031
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4,024
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3,346
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3,335
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3,288
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3,011
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2,999
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2,938
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2,938
Brand image
2,817
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2,811
Marketingmanagement
2,783
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2,752
Soziales Netzwerk
2,594
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2,579
Supplier relationship management
2,576
Informationstechnik
2,481
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2,438
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2,396
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2,278
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2,223
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Bruhn, Manfred
162
Homburg, Christian
156
Han, Heesup
92
Kumar, V.
88
Huber, Frank
83
Bauer, Hans H.
78
Verhoef, Peter C.
71
Herrmann, Andreas
67
Mattila, Anna S.
62
Piller, Frank T.
59
Stauss, Bernd
59
Hollebeek, Linda D.
58
Walsh, Gianfranco
58
Matzler, Kurt
56
Dwivedi, Yogesh Kumar
53
Svensson, Göran
53
Vrontis, Demetris
52
Gil Saura, Irene
51
Kreutzer, Ralf T.
51
Mittal, Vikas
51
Ratten, Vanessa
51
Wirtz, Bernd W.
51
Hennig-Thurau, Thorsten
50
Smith, Alan D.
50
Wiedmann, Klaus-Peter
50
Aksoy, Lerzan
49
Krafft, Manfred
49
Loureiro, Sandra Maria Correia
48
Thaichon, Park
48
Hadwich, Karsten
47
Hippner, Hajo
47
Palmatier, Robert W.
47
Wong, IpKin Anthony
47
Grewal, Dhruv
46
Evanschitzky, Heiner
44
Proeger, Till
44
Grönroos, Christian
42
Gustafsson, Anders
42
Karjaluoto, Heikki
42
Stock-Homburg, Ruth
42
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Springer Fachmedien Wiesbaden
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IGI Global
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OECD
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National Bureau of Economic Research
77
Books on Demand GmbH <Norderstedt>
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Springer-Verlag GmbH
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Verlag Dr. Kovač
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World Bank Group
58
Haufe-Lexware GmbH & Co. KG
55
Nomos Verlagsgesellschaft
54
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53
Springer Gabler <Firma>
41
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
36
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
31
De Gruyter Oldenbourg
29
W. Kohlhammer GmbH
29
Edward Elgar Publishing
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19
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19
HAL
18
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18
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18
Österreichisches Institut für Wirtschaftsforschung
18
Erich-Schmidt-Verlag
17
Vereinte Nationen / Economic and Social Commission for Asia and the Pacific
17
World Trade Organization
17
epubli GmbH
17
Friedrich-Schiller-Universität Jena
16
Information Resources Management Association
16
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15
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14
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Journal of business research : JBR
1,314
Journal of retailing and consumer services
912
SpringerLink / Bücher
692
International journal of hospitality management
611
Springer eBook Collection
584
Industrial marketing management : the international journal for industrial and high-tech firms
551
Technological forecasting & social change : an international journal
502
Tourism management : research, policies, practice
337
The journal of services marketing
331
The service industries journal
319
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
307
Journal of travel and tourism marketing
289
Journal of Services Marketing
263
International journal of contemporary hospitality management
251
Journal of the Academy of Marketing Science
246
The journal of business & industrial marketing
246
Cogent business & management
239
Journal of hospitality marketing & management
238
Psychology & marketing
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Journal of strategic marketing
233
European Journal of Marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Finance research letters
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Journal of marketing
203
International journal of internet marketing and advertising : IJIMA
196
Asia Pacific journal of marketing and logistics
186
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
186
Information systems research : ISR
185
International journal of electronic customer relationship management : IJECRM
180
HMD : Praxis der Wirtschaftsinformatik
175
International journal of business information systems : IJBIS
175
Business horizons
174
Journal of marketing management : MM
172
International Journal of Bank Marketing
168
Journal of open innovation : technology, market, and complexity
168
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
166
Journal of service research : JSR
166
International journal of production economics
165
European journal of marketing : EJM
163
Research
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ECONIS (ZBW)
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Other ZBW resources
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USB Cologne (EcoSocSci)
1,673
EconStor
922
RePEc
860
BASE
176
USB Cologne (business full texts)
48
OLC EcoSci
34
ArchiDok
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71
Customer centric marketing strategies : the importance and measurement of customer satisfaction ; offline vs. online
Serpico, Elsa
;
Aquilani, Barbara
;
Ruggieri, Alessandro
; …
- In:
Customer-centric marketing strategies : tools for …
,
(pp. 315-357)
.
2013
Persistent link: https://www.econbiz.de/10009668195
Saved in:
72
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
73
A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques
;
Melián-González, Santiago
; …
- In:
International journal of hospitality management
35
(
2013
),
pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
Saved in:
74
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
75
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
76
Analysis of consumers' response to brand community integration and brand identitfication
Millán, Ángel
;
Díaz García, Estrella
- In:
The journal of brand management : an international journal
21
(
2014
)
3
,
pp. 254-272
Persistent link: https://www.econbiz.de/10010347450
Saved in:
77
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
78
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
79
Empirical research on the impact of network externalities on online loyalty in B2B platforms
Li, Li
;
Wu, Xiaoli
;
Zhang, Yue
;
Zhao, Jie
- In:
International journal of networking and virtual …
15
(
2015
)
2/3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011440071
Saved in:
80
Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong
;
Sun, Hui
;
Chang, Ya Ping
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
Saved in:
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