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Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services
Chigori, Darlington; Viljoen, Kim; Ford, Mari; … - In: Journal of economic and financial sciences : JEF 13 (2020) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10012321232
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Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking services in Montenegro
Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of central banking theory and practice 6 (2017) 2, pp. 65-76
Persistent link: https://www.econbiz.de/10011721439
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Examination of internet banking customer perception of service quality : evidence from banking industry
Ray, Nilanjan; Ghosh, Tilak Nath; Sen, Krishnendu - In: Business infrastructure for sustainability in …, (pp. 253-263). 2017
Persistent link: https://www.econbiz.de/10011664395
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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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Customer perception on internet banking and its effect on the performance of bank in Bangladesh
Roy, Mihir Kumar; Parvez, Shahriar; Islam, Asraful - In: Bangladesh journal of political economy 31 (2016) 4, pp. 241-258
Persistent link: https://www.econbiz.de/10011847357
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The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah; Omary, Ola Maher Al. - In: International journal of services and standards 12 (2017) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
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An analysis of customers' acceptance of internet banking : an integration of e-trust and service quality to the TAM : the case of Turkey
Akgül, Yakup - In: E-manufacturing and E-service strategies in …, (pp. 154-198). 2018
Persistent link: https://www.econbiz.de/10011862549
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Online banking services : a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
Santini, Fernando de Oliveira; Ladeira, Wagner Junior; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 168-178
Persistent link: https://www.econbiz.de/10011975274
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The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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A Study on the Impact of e-Service Quality on User Satisfaction in the Online Banking Sector
Dabas, Richa - 2019
primary research based on purposive sampling and with the sample size of 400 respondents via a bank intercept survey. Multiple …
Persistent link: https://www.econbiz.de/10012863675