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Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence
Olson, Eric D.; Ro, Heejung - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 312-331
Persistent link: https://www.econbiz.de/10012259302
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Travelers' parasocial interactions in online travel communities
Choi, Sooyoung; Kim, Insin; Cha, Kyungsoo; Suh, Yong-Kun; … - In: Journal of travel and tourism marketing 36 (2019) 8, pp. 888-904
Persistent link: https://www.econbiz.de/10012179492
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Trust and the online conversation : the case of online reviews
Mangold, W. Glynn; Babakus, Emin; Smith, Katherine Taken - In: International journal of internet marketing and … 8 (2013) 2, pp. 143-160
Persistent link: https://www.econbiz.de/10010394710
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Interactivity, engagement, trust, purchase intention and word-of-mouth : a moderated mediation study
Liao, Shu-Hsien; Chung, Yu-Chun; Chang, Wen-Jung - In: International journal of services technology and management 25 (2019) 2, pp. 116-137
Persistent link: https://www.econbiz.de/10012101573
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Social media and m-commerce
Pelet, Jean-Eric; Papadopoulou, Panagiota - In: International journal of internet marketing and … 9 (2015) 1, pp. 66-84
Persistent link: https://www.econbiz.de/10011387770
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Credibility of information in online communities
Hajli, M. Nick; Sims, Julian; Featherman, Mauricio; … - In: Journal of strategic marketing 23 (2015) 3, pp. 238-253
Persistent link: https://www.econbiz.de/10011300845
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Antecedents of online purchase intention in the context of social commerce
Shekhar, Rishabh; Jaidev, Uma Pricilda - In: International journal of applied management science : IJAMS 12 (2020) 1, pp. 68-95
Persistent link: https://www.econbiz.de/10012198991
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Civility and trust in social media
Antoci, Angelo; Bonelli, Laura; Paglieri, Fabio; … - 2018
Social media have been credited with the potential of reinvigorating trust by offering new opportunities for social and … study how the effect of social media on trust varies depending on the civility or incivility of online interaction. We find …
Persistent link: https://www.econbiz.de/10011795226
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Determinants of Pinterest affinity for marketers using antecedents of user-platform fit, design, technology, and media content
Hazari, Sunil; Sethna, Beheruz N.; Brown, Cheryl O. - In: International journal of technology marketing : IJTMkt 12 (2017) 3, pp. 230-251
Persistent link: https://www.econbiz.de/10011854165
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A framework for antecedents of trust in social commerce
Al-Dwairi, Radwan; Abu-Shanab, Emad; Daradkeh, Mohammad - In: International journal of enterprise network management 9 (2018) 3/4, pp. 333-351
Persistent link: https://www.econbiz.de/10011971324