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Dienstleistungsqualität
9
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Lages, Cristiana R.
13
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Bikini or Burkini? : the role of swimwear and age as determinants of beach interaction with others
Temerak, Mohamed Sobhy
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 269-283
Persistent link: https://www.econbiz.de/10012063601
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2
Examining the impact of the attractiveness of alternatives on customers' perceptions of price tolerance : moderation and mediation analysee
Temerak, Mohamed Sobhy
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 284-297
Persistent link: https://www.econbiz.de/10011594162
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3
Customers as resource integrators : toward a model of customer learning
Hibbert, Sally
;
Winklhofer, Heidi
;
Temerak, Mohamed Sobhy
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10009578295
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4
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
5
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
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6
When the recipe is more important than the ingredients : unveiling the complexity of consumer use of voice assistants
Heirati, Nima
;
Pitardi, Valentina
;
Temerak, Mohamed Sobhy
- In:
Psychology & marketing
41
(
2024
)
7
,
pp. 1489-1501
Persistent link: https://www.econbiz.de/10014555521
Saved in:
7
Participant engagement in running events and why it matters who else takes part
Temerak, Mohamed Sobhy
;
Winklhofer, Heidi
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
4
,
pp. 1067-1090
Persistent link: https://www.econbiz.de/10014320225
Saved in:
8
Observing customer stress and engagement : an intercultural perspective
Temerak, Mohamed Sobhy
;
Zhang, Ruby Wenjiao
;
Lages, …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 910-925
Persistent link: https://www.econbiz.de/10014290869
Saved in:
9
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
10
A systematic review and bibliometric analysis of the dark side of customer behavior : an integrative customer incivility framework
Lages, Cristiana R.
;
Perez-Vega, Rodrigo
; …
- In:
Journal of business research : JBR
161
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014288831
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