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The role of grit and emotional exhaustion in the selling process
Matthews, Lucy M.; Edmondson, Diane R. - In: Journal of business-to-business marketing 29 (2022) 3/4, pp. 239-246
Persistent link: https://www.econbiz.de/10013417374
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Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur; Roy, Sanjit; Singh, Tisha - In: Journal of service theory and practice 32 (2022) 3, pp. 400-431
Persistent link: https://www.econbiz.de/10013273029
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Should I stay or should I go? : the cascading impact of performance pressure on supervisor bottom-line mentality and salesperson hypervigilant decision making, emotional exhaustion...
Brown, Barron W.; Locander, Jennifer A.; Locander, … - In: Journal of business-to-business marketing 29 (2022) 3/4, pp. 353-368
Persistent link: https://www.econbiz.de/10013417391
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Understanding how salesperson envy and emotional exhaustion lead to negative consequences : the role of motivation
Hancock, Tyler; Pullins, Ellen; Johnson, Catherine M.; … - In: Journal of business-to-business marketing 29 (2022) 3/4, pp. 369-386
Persistent link: https://www.econbiz.de/10013417394
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Curbing the undesirable effects of emotional exhaustion on ethical behaviors and performance : a salesperson-manager dyadic approach
Lussier, Bruno; Hartmann, Nathaniel N.; Bolander, Willy - In: Journal of business ethics : JBE 169 (2021) 4, pp. 747-766
Persistent link: https://www.econbiz.de/10012496038
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Overcoming emotional exhaustion in a sales setting
Matthews, Lucy M.; Edmondson, Diane R. - In: Journal of global scholars of marketing science : … 30 (2020) 3, pp. 229-239
Persistent link: https://www.econbiz.de/10012257940
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Are women or men business-to-business salespeople more engaged on the job?
Matthews, Lucy M.; Edmondson, Diane R.; Ward, Cheryl B. - In: Journal of business-to-business marketing 28 (2021) 1, pp. 81-93
Persistent link: https://www.econbiz.de/10012584491
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Demands or resources? : the relationship between HR practices, employee engagement, and emotional exhaustion within a hybrid model of employment relations
Conway, Edel; Fu, Na; Monks, Kathy; Alfes, Kerstin; … - In: Human resource management 55 (2016) 5, pp. 901-917
Persistent link: https://www.econbiz.de/10011635440
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An exploratory study of retail sales employees' service sabotage : examining the impact of emotional exhaustion and organizational support
Edmondson, Diane R.; Matthews, Lucy M.; Ward, Cheryl B. - In: Journal of global scholars of marketing science : … 29 (2019) 1, pp. 63-77
Persistent link: https://www.econbiz.de/10012257883
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A meta-analytic review of emotional exhaustion in a sales context
Edmondson, Diane R.; Matthews, Lucy M.; Ambrose, Scott C. - In: Journal of personal selling & sales management : JPSSM 39 (2019) 3, pp. 275-286
Persistent link: https://www.econbiz.de/10012200887