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Trojan horse or useful helper? : a relationship perspective on artificial intelligence assistants with humanlike features
Uysal, Ertugrul; Alavi, Sascha; Bezençon, Valéry - In: Journal of the Academy of Marketing Science 50 (2022) 6, pp. 1153-1175
Persistent link: https://www.econbiz.de/10013463891
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Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing; Deng, Xun; Fan, Hua - In: Journal of service research 26 (2023) 3, pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
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The effect of implementing chatbot customer service on stock returns : an event study analysis
Fotheringham, Darima; Wiles, Michael A. - In: Journal of the Academy of Marketing Science 51 (2023) 4, pp. 802-822
Persistent link: https://www.econbiz.de/10014326648
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More than just a chat : a taxonomy of consumers' relationships with conversational AI agents and their well-being implications
Alabed, Amani; Javornik, Ana; Gregory-Smith, Diana; … - In: European journal of marketing 58 (2024) 2, pp. 373-409
Persistent link: https://www.econbiz.de/10014482675
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How to increase consumers' continued use intention of artificial intelligence voice assistants? : the role of anthropomorphic features
Zhou, Peiyu; Xie, Yuguang; Liang, Changyong - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10014437319
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Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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Enhancing value in customer journey by considering the (ad)option of artificial intelligence tools
Dhiman, Neeraj; Jamwal, Mohit; Kumar, Ajay - In: Journal of business research : JBR 167 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014383075
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AI robo-advisor anthropomorphism : the impact of anthropomorphic appeals and regulatory focus on investment behaviors
Baek, Tae Hyun; Kim, Min-Seong - In: Journal of business research : JBR 164 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014304127
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Anthropomorphism in AI-enabled technology : a literature review
Li, Mengjun; Suh, Ayoung - In: Electronic markets : EM ; the international journal of … 32 (2022) 4, pp. 2245-2275
Persistent link: https://www.econbiz.de/10013556718
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Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction
Park, Yunho; Kim, Jaehun; Jiang, Qi; Kim, Kyung Hoon - In: Journal of global scholars of marketing science : … 34 (2024) 3, pp. 439-457
Persistent link: https://www.econbiz.de/10015048088