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The quality and efficiency between public and private firms: evidence from ambulance services

Knutsson, Daniel; Tyrefors, Björn - 2020

Economic theory predicts that outsourcing public services to private firms will reduce costs, but the effect on quality is ambiguous. We explore quality differences between publicly and privately owned ambulances in a setting where patients are as good as randomly assigned to ambulances of...

Persistent link: https://www.econbiz.de/10012296885

Total quality management and sustainability in the public service sector : the mediating effect of service innovation

AlShehail, Ohoud Ali; Khan, Mehmood; Ajmal, Mian - In: Benchmarking : an international journal 29 (2022) 2, pp. 382-410

Persistent link: https://www.econbiz.de/10013040708

Moving from service to sustainable services : a healthcare case study

Williams, Sharon J.; Radnor, Zoe J. - In: The international journal of productivity and … 71 (2022) 4, pp. 1126-1148

Persistent link: https://www.econbiz.de/10013365789

Wow, the make-up AR app is impressive : a comparative study between China and South Korea

Butt, Asad; Ahmad, Hassan; Muzaffar, Asif; Ali, Fayaz; … - In: The journal of services marketing 36 (2022) 1, pp. 73-88

Persistent link: https://www.econbiz.de/10012798384

Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda

Marti, Candice L.; Liu, Huimin; Kour, Gurpreet; … - In: Journal of service management 35 (2024) 3, pp. 438-458

Persistent link: https://www.econbiz.de/10015078016

Exploring the resources, competencies, and capabilities needed for successful machine learning projects in digital marketing

Blomster, Miikka; Koivumäki, Timo - In: Information systems and e-business management : ISeB 20 (2022) 1, pp. 123-169

Persistent link: https://www.econbiz.de/10013186518

Accountability and appraisal of artificial intelligence

Strobel, Christina - 2019

Persistent link: https://www.econbiz.de/10012124578

Knowledge management strategies and organizational improvisation : what changed after the emergence of technological turbulence caused by artificial intelligence?

Arias-Pérez, José; Cepeda-Cardona, Juan - In: Baltic journal of management : BJM 17 (2022) 2, pp. 250-265

Persistent link: https://www.econbiz.de/10013363355

Can digital transformation facilitate firms' M&A : empirical discovery based on machine learning

Tu, Wei; He, Juan - In: Emerging markets, finance & trade : a journal of the … 59 (2023) 1, pp. 113-128

Persistent link: https://www.econbiz.de/10013547969

Mindful work and mindful technology : redressing digital distraction in knowledge work

Jarrahi, Mohammad Hossein; Blyth, Dorothy Lee; Goray, Cami - In: Digital business 3 (2023) 1, pp. 1-9

technology. In doing so, it first critiques the design of prevalent productivity tools (i.e., "block-and-avoid tools") that avoid … technology - and their emotions - in more constructive ways. Lastly, we expand on our mindful work framework by proposing the …

Persistent link: https://www.econbiz.de/10014285830