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The growing importance of customer-centric support services for improving customer experience

Sheth, Jagdish N.; Jain, Varsha; Ambika, Anupama - In: Journal of business research : JBR 164 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014303770

The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis

Chepur, Jyothi; Bellamkonda, Raja Shekhar - In: International journal of electronic customer … 13 (2022) 4, pp. 357-387

Persistent link: https://www.econbiz.de/10014309491

The impact of implementing chatbot on customer visit intention : application for hotel management

Nguyen Thi Khanh Chi - In: International journal of technology marketing : IJTMkt 17 (2023) 2, pp. 148-165

Persistent link: https://www.econbiz.de/10014310264

Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty

Bakhshandeh, Ghasem; Sharifi, Sajad; Rezaei, Sayed Mohammad - In: International journal of services, economics and management 14 (2023) 1, pp. 42-57

Persistent link: https://www.econbiz.de/10014311179

Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience

Mishra, Anubhav A.; Verma, Megha - In: The international review of retail, distribution and … 33 (2023) 2, pp. 155-177

Persistent link: https://www.econbiz.de/10014292092

The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda

Batat, Wided; Hammedi, Wafa - In: Journal of service management 34 (2023) 1, pp. 10-33

Persistent link: https://www.econbiz.de/10013537613

The influence of gaming and non-gaming experience on customers' response to the casino

Prentice, Catherine; Ji, Chunli; Li, Kefang - In: Journal of vacation marketing 28 (2022) 4, pp. 455-468

Persistent link: https://www.econbiz.de/10013387788

Comparative analysis of attributions from customer experiences and journeys

Gilliam, David A.; Preston, Teresa; Rockwell, Casey C.; … - In: International journal of market research 64 (2022) 5, pp. 672-698

Persistent link: https://www.econbiz.de/10013389119

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

The customer experience with fashion sale robots : a psycho-interpretative framework

Montera, Raffaella; Ciasullo, Maria Vincenza; Cucari, Nicola - In: Digital Transformation for Fashion and Luxury Brands : …, (pp. 207-223). 2024

Persistent link: https://www.econbiz.de/10014529106