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Dynamic customer value cocreat...
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Consumer behaviour
41
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37
Service quality
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Dienstleistungsqualität
32
Relationship marketing
31
Beziehungsmarketing
28
Customer satisfaction
20
Kundenzufriedenheit
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16
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Betriebliche Wertschöpfung
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Emotion
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Australien
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English
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McColl-Kennedy, Janet R.
95
Danaher, Peter J.
90
Sweeney, Jillian C.
64
Soutar, Geoffrey N.
23
Danaher, Tracey S.
19
Smith, Michael S.
16
Dagger, Tracey S.
12
Cheung, Lilliemay
11
Mazzarol, Tim
10
Patterson, Paul G.
10
Brady, Michael K.
9
Gustafsson, Anders
9
Witell, Lars
9
Coote, Leonard V.
8
Mccoll-Kennedy, Janet R.
8
Salunke, Sandeep
8
Weerawardena, Jay
8
Brodie, Roderick J.
7
McColl-Kennedy, J. R.
7
Plewa, Carolin
7
Snyder, Hannah
7
Hogan, Suellen J.
6
Berry, Leonard L.
5
Rossiter, John R.
5
Russell-Bennett, Rebekah
5
Sok, Phyra
5
Zaki, Mohamed
5
Anderson, Ronald D.
4
Attai, Deanna J.
4
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4
Essegaier, Skander
4
Frow, Pennie
4
Howard, Chuck
4
Johnson, Lester W.
4
Kerbache, Laoucine
4
Lee, Janghyuk
4
Moore, Sarah G.
4
Nguyen, Doan T.
4
Payne, Adrian
4
Roberts, John H.
4
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
15
The journal of services marketing
14
Journal of business research : JBR
13
European Journal of Marketing
12
Journal of retailing
11
Journal of service research : JSR
11
European journal of marketing : EJM
10
Journal of Services Marketing
10
Journal of Service Management
9
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9
Journal of service research
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Marketing Science
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Psychology & marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of service management
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Australasian marketing journal
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Journal of Business Research
6
Journal of advertising research
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International journal of forecasting
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Journal of Service Theory and Practice
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Journal of retailing and consumer services
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International Journal of Forecasting
3
International journal of service industry management : IJSIM
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Journal of the Academy of Marketing Science
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
2
Journal of marketing
2
Journal of the Market Research Society : JMRS
2
Australian Journal of Management
1
Business horizons
1
California management review
1
Customer engagement : contemporary issues and challenges
1
Energy Policy
1
Energy policy
1
European Journal of Operational Research
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
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ECONIS (ZBW)
112
OLC EcoSci
75
Other ZBW resources
37
RePEc
23
BASE
16
USB Cologne (EcoSocSci)
3
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1
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
2
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
5
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
Saved in:
6
Reconceptualizing professional service firm innovation capability : scale development
Hogan, Suellen J.
;
Soutar, Geoffrey N.
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1264-1273
Persistent link: https://www.econbiz.de/10009410664
Saved in:
7
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
8
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
9
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
10
Guest editorial: Health care in service science issue of Australasian Marketing Journal
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 165-167
Persistent link: https://www.econbiz.de/10010427977
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