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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

Persistent link: https://www.econbiz.de/10011709598

Choice of acute care facility by patients : implications for managing urgent care centers

Cakici, Ozden Engin; Dewan, Rajiv M.; Freimer, Marshall - 2015

Emergency Department of a hospital (ED). This choice is made by a patient who is generally not herself a trained medical …Many patients have a choice of a provider for acute care, typically choosing between an Urgent Care facility (UC) or an … professional. She is strategic but imperfectly informed in that she weighs all the costs and benefits of this choice, including …

Persistent link: https://www.econbiz.de/10011807904

Blunting Damocles' sword : a longitudinal model of healthcare IT impact on malpractice insurance premium and quality of patient care

Menon, Nirup M.; Kohli, Rajiv - In: Information systems research : ISR 24 (2013) 4, pp. 918-935

Persistent link: https://www.econbiz.de/10010229004

Evaluation of educational hospitals' portal as a tool for patient access to information

Jeddi, Fatemeh Rangraz; Gilasi, Hamidreza; Khademi, Sahar; … - In: International journal of services technology and … 27 (2021) 4/6, pp. 252-264

Persistent link: https://www.econbiz.de/10012667617

Impacts of health information technologies on e-quality and e-revenue hospitals

Wei, June; Kostevicki, Stacey; Lu, June; Liu, Yuan - In: International journal of services and standards : IJSS 13 (2019) 1/2, pp. 104-128

Persistent link: https://www.econbiz.de/10012285545

From health care services to healthcare profiling within the COVID-19 emergency : the role of the health quality impact assessment inside the local health unit

Comite, Ubaldo - In: European research studies 23 (2020) 3, pp. 475-507

Persistent link: https://www.econbiz.de/10012286992

Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction

Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513

Persistent link: https://www.econbiz.de/10014432005

Assessment of patient satisfaction in tertiary care public hospitals

Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164

Persistent link: https://www.econbiz.de/10014293932

Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280

Persistent link: https://www.econbiz.de/10011626526

Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan

Dammaj, Alaa; Alawneh, Afnan; Hammad, Ayman Abu; Sweis, … - In: International journal of productivity and quality … 17 (2016) 4, pp. 437-455

Persistent link: https://www.econbiz.de/10011588117