//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Current knowledge and research...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
124
Konsumentenverhalten
115
Beziehungsmarketing
46
Relationship marketing
46
Customer satisfaction
45
Service quality
45
Dienstleistungsqualität
44
Kundenzufriedenheit
39
Corporate social responsibility
28
Hotel industry
28
Hotellerie
28
Beschwerdemanagement
25
Complaint management
25
Corporate Social Responsibility
24
USA
23
United States
23
Emotion
21
Gastronomie
21
Restaurant industry
21
Hospitality industry
17
Theorie
17
Theory
17
Experiment
15
Gastgewerbe
15
Internet marketing
15
Preismanagement
15
Pricing strategy
15
Online-Marketing
14
Customer service
12
Kundenservice
12
Viral marketing
12
Virales Marketing
12
CSR
11
China
11
Social Web
11
Social web
11
Gender
10
Scheduling problem
10
Scheduling-Verfahren
10
Railway transport
9
more ...
less ...
Online availability
All
Undetermined
244
Free
22
Type of publication
All
Article
420
Book / Working Paper
7
Other
6
Type of publication (narrower categories)
All
Article in journal
250
Aufsatz in Zeitschrift
250
research-article
37
Aufsatz im Buch
13
Book section
13
Collection of articles of several authors
2
Conference paper
2
Konferenzbeitrag
2
Sammelwerk
2
case-report
2
conceptual-paper
2
review-article
2
Arbeitspapier
1
Article
1
Case study
1
Fallstudie
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
Reprint
1
Thesis
1
Working Paper
1
back-matter
1
non-article
1
more ...
less ...
Language
All
English
344
Undetermined
88
Spanish
1
Author
All
Mattila, Anna S.
265
Andreu, Luisa
61
Gao, Y.
23
Gao, Yixing
23
Wirtz, Jochen
21
Gao, Yuan
19
Hanks, Lydia
16
Wu, Luorong
14
Yang, Wan
12
Zhang, Lu
12
Gnoth, Juergen
11
Hwang, Yoo Hee
11
Kozak, Metin
11
Pinto, Diego Costa
11
Liu, Qing
10
Choi, Choongbeom
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Choi, Sunmee
8
Fan, Alei
8
Shin, Joongwon
8
Yang, Lixing
8
Gao, Yang
7
Miao, Li
7
Shuqair, Saleh
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Bigné, J.Enrique
6
Ro, Heejung
6
S. Mattila, Anna
6
Aldás, Joaquín
5
Gao, Yu
5
Kim, Kyungmin
5
O'Neill, John
5
Wang, Chen-ya
5
Xue, Xunyue
5
Ye, Tian
5
Bigné Alcañiz, J. Enrique
4
Cho, Wonae
4
Enrique Bigné, J.
4
more ...
less ...
Institution
All
Instituto Valenciano de Investigaciones Económicas (IVIE)
1
SOM Research Institute, Faculteit Economie en Bedrijfskunde
1
Published in...
All
International journal of hospitality management
60
The journal of services marketing
26
Journal of Services Marketing
22
Journal of business research : JBR
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of service industry management : IJSIM
12
International Journal of Contemporary Hospitality Management
11
International journal of contemporary hospitality management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Cornell hospitality quarterly : CQ
8
The Cornell hospitality quarterly
8
Tourism Review
8
Journal of hospitality marketing & management
7
Journal of service management
7
Finance research letters
6
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
6
International Journal of Culture, Tourism and Hospitality Research
5
International journal of production research
5
Journal of Service Management
5
Journal of retailing and consumer services
5
Omega : the international journal of management science
5
Journal of Business Research
4
Journal of air transport management
4
Managing service quality : MSQ ; an international journal
4
Transportation research / E : an international journal
4
Journal of Hospitality and Tourism Technology
3
Journal of retailing
3
Journal of service research
3
Technological forecasting & social change : an international journal
3
Das Gas- und Wasserfach / Wasser, Abwasser : GWF ; Fachbl. für Gastechnik und Gaswirtschaft sowie für Wasser und Abwasser ; Zeitschr. d. Deutschen Vereins von Gas- und Wasserfachmännern (DVGW), d. Verbandes der Deutschen Gas- und Wasserwerke (VGW), d. Wirtschaftlichen Vereinigung Deutscher Gaswerke AG (WV), d. Zentrale für Gasverwendung (ZfG) u. d. Abwassertechnischen Vereinigung (ATV)
2
Economic modelling
2
Electronic commerce research
2
European journal of operational research : EJOR
2
European management journal : publ. twice a year for the Scottish Business School
2
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
2
Group decision and negotiation
2
International journal of internet marketing and advertising : IJIMA
2
International journal of production economics
2
International journal of retail & distribution management
2
more ...
less ...
Source
All
ECONIS (ZBW)
267
OLC EcoSci
78
Other ZBW resources
61
RePEc
17
BASE
8
EconStor
1
USB Cologne (EcoSocSci)
1
more ...
less ...
Showing
1
-
10
of
433
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Responsible tourism and hospitality
Gao, Yixing
;
Mattila, Anna S.
;
Andreu, Luisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 575-577
Persistent link: https://www.econbiz.de/10014633622
Saved in:
2
Atmospherics and the touristic experience
Mattila, Anna S.
;
Gao, Yixing
- In:
Design science in tourism : foundations of destination …
,
(pp. 151-160)
.
2017
Persistent link: https://www.econbiz.de/10011550649
Saved in:
3
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
4
Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
42
(
2014
),
pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
Saved in:
5
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
6
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
7
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
8
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
9
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
10
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->