Japanese companies value service and quality highly and they put much effort in realising this. However, survey research carried out in 2001 among senior managers of Japanese logistics companies in the Netherlands, indicated that these efforts do not result in significant performance differences...

TodayÕs manager must be knowledgeable of the Japanese culture. Understanding the differences between the Japanese and American culturesÕ nonverbal communication systems is necessary for successful friendships and thus successful business transactions. Americans must learn how to comprehend the...

Japanese companies value service and quality highly and they put much effort in realising this. However, survey research carried out in 2001 among senior managers of Japanese logistics companies in the Netherlands, indicated that these efforts do not result in significant performance differences...