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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent Business & Management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

Persistent link: https://www.econbiz.de/10014001627

Integrating Kansei engineering with conjoint analysis to fulfil market segmentation and product customisation for digital cameras

Wang, Chih-hsuan - In: International journal of production research 53 (2015) 8, pp. 2427-2438

Persistent link: https://www.econbiz.de/10010514527

Applying a Kansei engineering-based logistics service design approach to developing international express services

Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Xiao, … - In: International journal of physical distribution & … 45 (2015) 6, pp. 618-646

Persistent link: https://www.econbiz.de/10011376634

Integrating Kansei engineering and revised Kano model with a case study in the automobile industry

Shahin, Arash; Javadi, Mohammad Hossein Moshref; … - In: International journal of productivity and quality … 13 (2014) 2, pp. 201-218

Persistent link: https://www.econbiz.de/10010387724

Applying Kansei Engineering, the Kano model and QFD to services

Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274

Persistent link: https://www.econbiz.de/10010255099

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985

Persistent link: https://www.econbiz.de/10011440757

Proposing a contradiction matrix by developing KANSEI engineering based on theory of inventive problem solving (TRIZ)

Shahin, Arash; Shahrestani, Hossein Vaez; Iraj, Elham … - In: International journal of business innovation and research 7 (2013) 6, pp. 717-729

Persistent link: https://www.econbiz.de/10010400495

Driving process improvement from customer preference with Kansei engineering, SIPA and QFD methods : a case study in an instant concrete manufacturer

Oey, Elia; Ngudjiharto, Bernice; Cyntia, Wennie; … - In: International journal of productivity and quality … 31 (2020) 1, pp. 28-48

Persistent link: https://www.econbiz.de/10012516248

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

Persistent link: https://www.econbiz.de/10012661363