//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A contingency model of behavio...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
16
Dienstleistungsqualität
15
Relationship marketing
15
Consumer behaviour
14
Beziehungsmarketing
13
Konsumentenverhalten
12
Customer satisfaction
11
Kundenzufriedenheit
10
Thailand
10
Australia
6
Beschwerdemanagement
6
Complaint management
6
Dienstleistungssektor
6
Service industry
6
Professional services
5
SME
5
Australien
4
Customer service
4
Financial audit
4
KMU
4
Kundenservice
4
Services marketing
4
Wirtschaftsprüfung
4
Arbeitszufriedenheit
3
Cultural identity
3
Culture
3
Customer aggression
3
Emotion
3
Frontline employees
3
Health services
3
Job satisfaction
3
Kulturelle Identität
3
Leistungsmotivation
3
Psychological well-being
3
Selbstbedienung
3
Self-service
3
Service encounter
3
Services
3
USA
3
United States
3
more ...
less ...
Online availability
All
Undetermined
36
Type of publication
All
Article
93
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
research-article
13
Graue Literatur
2
Non-commercial literature
2
Arbeitspapier
1
Working Paper
1
back-matter
1
conceptual-paper
1
more ...
less ...
Language
All
English
62
Undetermined
38
Author
All
Patterson, Paul G.
100
McColl-Kennedy, Janet R.
9
Ruyter, Ko de
9
Wetzels, Martin
8
Mathies, Christine
7
Brady, Michael K.
6
Dawes, Philip L.
5
Harris, Jennifer
5
Styles, Chris W.
5
Wang, Cheng
5
La, Vinh Q.
4
Ngo, Liem Viet
4
Pauwels, Pieter
4
Prasongsukarn, Kriengsin
4
Sarapaivanich, Naruanard
4
Smith, Amy K.
4
Smith, Tasman
4
Styles, Chris
4
Yu, Ting
4
Cicic, Muris
3
Mechinda, Panisa
3
Piyathasanan, Bhuminan
3
Sharma, Neeru
3
Surachartkumtonkun, Jiraporn
3
de Ruyter, Ko
3
Ahmed, Farid
2
Amelia, Amelia
2
Chuanchuen, Akkawanitcha
2
Daryanto, Ahmad
2
Erboon Ekasingh
2
Gruber, Thorsten
2
Johnson, Lester W.
2
Jomjai Sampet
2
Kunz, Werner H.
2
Lanjananda, Panisa
2
Lee, Jenny (Jiyeon)
2
Lu, Vinh Nhat
2
Martins, Antje
2
Mattila, Anna S.
2
Midgley, David F.
2
more ...
less ...
Institution
All
Graduate School of Business and Economics (GSBE), School of Business and Economics
1
Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Published in...
All
The journal of services marketing
12
Journal of Services Marketing
8
Journal of retailing
7
Journal of service management
5
Journal of service research : JSR
5
Australasian marketing journal
4
Australian journal of management
4
International journal of service industry management : IJSIM
4
Journal of Service Management
4
European Journal of Marketing
3
European journal of marketing : EJM
3
Journal of Service Theory and Practice
3
Journal of the Academy of Marketing Science
3
Accounting Research Journal
2
Journal of business research : JBR
2
Journal of global marketing
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of international marketing
2
Accounting research journal
1
Asian review of accounting
1
California management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Business Review
1
International business review : the official journal of the European International Business Academy
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International small business journal : researching entrepreneurship
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
Journal of accounting in emerging economies : JAEE
1
Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
1
Journal of international consumer marketing
1
Journal of professional services marketing
1
Journal of service theory and practice : JSTP
1
New challenges to international marketing
1
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
1
Research memorandum / METEOR
1
The journal of business & industrial marketing
1
Working paper series
1
more ...
less ...
Source
All
ECONIS (ZBW)
40
OLC EcoSci
34
Other ZBW resources
21
RePEc
4
USB Cologne (EcoSocSci)
1
Showing
61
-
70
of
100
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
61
Achieving Service-Sales Ambidexterity
Yu, Ting
;
Patterson, Paul G.
;
de Ruyter, Ko
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10010075715
Saved in:
62
An extended service recovery model: the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-521
Persistent link: https://www.econbiz.de/10010031686
Saved in:
63
The Determinants of Choice Set Structure in High-Technology Business Markets - Shows the effects of past relationships, outside consultants, and situational variables on the size a...
Patterson, Paul G.
;
Dawes, Philip L.
- In:
Industrial marketing management : the international …
28
(
1999
)
4
,
pp. 395
Persistent link: https://www.econbiz.de/10006298034
Saved in:
64
A collision of strategic orientations : entrepreneurial orientation and customer relationship orientation in a collectivist cultural context
Ngo, Liem Viet
;
Shinkle, George A.
;
Patterson, Paul G.
- In:
Australian journal of management
49
(
2024
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10014578067
Saved in:
65
A Typology of Service Firms in International Markets: An Empirical Investigation
Patterson, Paul G.
;
Cicic, Muris
- In:
Journal of international marketing
3
(
1995
)
4
,
pp. 57-84
Persistent link: https://www.econbiz.de/10007255021
Saved in:
66
Choice Criteria in Final Selection of a Management Consultancy Service
Patterson, Paul G.
- In:
Journal of professional services marketing
11
(
1995
)
2
,
pp. 177-188
Persistent link: https://www.econbiz.de/10007079982
Saved in:
67
Determinants of export performance across service types: a conceptual model
La, Vinh Q.
;
Patterson, Paul G.
;
Styles, Chris W.
- In:
The journal of services marketing
19
(
2005
)
6-7
,
pp. 379-391
Persistent link: https://www.econbiz.de/10007096261
Saved in:
68
Determinants of export performance across service types: a conceptual model
La, Vinh Q.
;
Patterson, Paul G.
;
Styles, Chris W.
- In:
The journal of services marketing
19
(
2005
)
6
,
pp. 379-391
Persistent link: https://www.econbiz.de/10007097224
Saved in:
69
A Temporal Sequence Model of Satisfaction and Export Intentions of Service Firms
Patterson, Paul G.
;
Cicic, Muris
;
Shoham, Aviv
- In:
Journal of global marketing
10
(
1997
)
4
,
pp. 23-44
Persistent link: https://www.econbiz.de/10006998700
Saved in:
70
Executive Insights: Exporting Services to Southeast Asia: Lessons from Australian Knowledge-Based Service Exporters
Styles, Chris
;
Patterson, Paul G.
;
La, Vinh Q.
- In:
Journal of international marketing
13
(
2005
)
4
,
pp. 104-128
Persistent link: https://www.econbiz.de/10007226843
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->