Purpose – The purpose of this paper is to present how the construct of relationship value (RV) has the potential to help suppliers understand how to create superior value in their customer relationships and ultimately improve their competitiveness. Nowhere is this truer than in the Canadian...

Purpose – The purpose of this paper is to compare aggregate differences in perceptions of supplier‐customer relationship structures of managers in the USA and Taiwan. Design/methodology/approach – Two studies used a survey method to assess graduate student perceptions of...

Purpose – The purpose of this paper is to explore how the performance management (PM) process may be affected by the design and contents of logistics service performance (LSP) contracts between customer and supplier. Design/methodology/approach – A case study of four manufacturing companies'...

Purpose – The purpose of this paper is twofold: to examine to what extent the companies could adapt the corporate governance principles of the Capital Markets Board (CMB) to their own structures in terms of stakeholder relations; and second, to raise awareness of the deficiencies related to...

This paper examines the respective roles of trading partner relationships and innovation management practices in predicting product and process related innovation performance. The empirical data were drawn from 194 Australian managers. Data analysis using structural equation modelling indicates...

Purpose – The main purpose of this paper is to analyze which relational resources and capabilities are determinant in fostering innovations and to what extent these innovations are relevant in achieving superior business results. Design/methodology/approach – The proposed hypotheses are...

Purpose – The purpose of this study is to examine the impact of relationship coordination on the performance of trade intermediaries. Design/methodology/approach – This study uses a model of interfirm governance involving multiple members – customers, suppliers and a firm's internal...