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Customer service experiences
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Consumer behaviour
17
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16
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11
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7
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6
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6
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6
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5
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English
66
German
28
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25
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Maklan, Stan
55
Jüttner, Uta
41
Schaffner, Dorothea
33
Knox, Simon
22
Antonetti, Paolo
14
Herrmann, Andreas
10
Christopher, Martin
9
Klaus, Philipp
8
Windler, Katharina
8
Michel, Stefan
7
Demarmels, Sascha
5
Federspiel, Esther
5
Frölicher, Jonas
5
Georgi, Dominik
5
Ryals, Lynette
5
Peppard, Joe
4
Brandenberg, Andreas
3
Buttle, Francis A.
3
Godsell, Janet
3
Lyczek, Boris
3
Peck, Helen
3
Schlange, Lutz E.
3
Wehrli, Hans Peter
3
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2
Baker, Susan
2
Barta, Thomas
2
Bothe, Stephanie
2
Bründler-Ulrich, Susanne
2
Burri, Simona
2
Crisafulli, Benedetta
2
Heitmann, Mark
2
Huber, Charles
2
Huber, Sebastian
2
Juettner, Uta
2
Minder, Bettina
2
Niederhauser, Luca
2
Staack, Yvonne
2
Stalder, Ursula
2
Stutz, Nadine
2
Thol, Christian
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European journal of marketing : EJM
5
International journal of market research : JMRS ; the journal of the Market Research Society
5
Thunderbird international business review
5
Journal of business ethics : JOBE
4
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
4
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3
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Supply chain management : an international journal
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2
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1
Bulletin : Fachzeitschrift und Verbandsinformationen von Electrosuisse und VSE
1
California management review
1
Cranfield School of Management working paper series / Cranfield University, School of Management
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Der Betriebswirt : Management in Wissenschaft und Praxis
1
Enhancing knowledge development in marketing ; Vol. 21
1
European Management Journal
1
European management journal : publ. twice a year for the Scottish Business School
1
Evolution der Informationsgesellschaft : Markenkommunikation im Spannungsfeld der neuen Medien
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Gesellschaftlicher Wandel als Herausforderung im alpinen Tourismus
1
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1
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Journal of Business & Industrial Marketing
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Journal of Business Ethics
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Journal of Consumer Marketing
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ECONIS (ZBW)
68
OLC EcoSci
26
Other ZBW resources
13
USB Cologne (EcoSocSci)
5
BASE
4
RePEc
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1
Customer service experiences : developing and applying a sequential incedent laddering technique
Jüttner, Uta
;
Schaffner, Dorothea
;
Windler, Katharina
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 738-768
Persistent link: https://www.econbiz.de/10009763998
Saved in:
2
Customer service experiences: Developing and applying a sequentialincident laddering technique
Jüttner, Uta
;
Schaffner, Dorothea
;
Windler, Katharina
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5
,
pp. 738-769
Persistent link: https://www.econbiz.de/10010132235
Saved in:
3
Identifying the right solution customers : a managerial methodology
Windler, Katharina
;
Jüttner, Uta
;
Michel, Stefan
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 173-186
Persistent link: https://www.econbiz.de/10011672093
Saved in:
4
Solution readiness : a guiding framework for supplier firms
Jüttner, Uta
;
Windler, Katharina
;
Michel, Stefan
; …
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
30
(
2013
)
4
,
pp. 52-62
Persistent link: https://www.econbiz.de/10009782543
Saved in:
5
Design von Smart Services : eine explorative Studie im Business-to-Business-Sektor
Jüttner, Uta
;
Windler, Katharina
;
Schäfer, Adrienne
; …
-
2017
Persistent link: https://www.econbiz.de/10011702373
Saved in:
6
Solution readiness : a guiding framework for supplier firms
Jüttner, Uta
;
Windler, Katharina
;
Michel, Stefan
; …
- In:
Marketing Review St. Gallen : die neue …
30
(
2013
)
4
,
pp. 52-62
Persistent link: https://www.econbiz.de/10010184200
Saved in:
7
Emotionen in Kundenerlebnissen : Relevanz für die Marketingplanung in Dienstleistungsunternehmen
Jüttner, Uta
;
Schaffner, Dorothea
;
Frölicher, Jonas
; …
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
30
(
2013
)
6
,
pp. 110-121
Persistent link: https://www.econbiz.de/10010256427
Saved in:
8
Promoting biodiversity : do consumers prefer feelings, facts, advice or appeals?
Schaffner, Dorothea
;
Demarmels, Sascha
;
Jüttner, Uta
- In:
The journal of consumer marketing
32
(
2015
)
4
,
pp. 266-277
Persistent link: https://www.econbiz.de/10011407098
Saved in:
9
Sustainable service quality
Bothe, Stephanie
;
Schaffner, Dorothea
;
Jüttner, Uta
; …
- In:
Umweltwirtschaftsforum : uwf ; die …
24
(
2016
)
4
,
pp. 353-359
Persistent link: https://www.econbiz.de/10011614025
Saved in:
10
Qualität nachhaltiger Dienstleistungen
Bothe, Stephanie
;
Schaffner, Dorothea
;
Jüttner, Uta
; …
- In:
Der Betriebswirt : Management in Wissenschaft und Praxis
58
(
2017
)
3
,
pp. 10-15
Persistent link: https://www.econbiz.de/10011797745
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