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Service quality
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7,723
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2,262
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71
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70
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65
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57
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55
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55
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53
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53
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52
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50
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49
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49
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49
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48
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48
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45
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Law, Rob
43
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43
Witt, Stephen F.
43
Scott, Noel
42
Köseoglu, Mehmet Ali
41
Prybutok, Victor R.
41
Freyer, Walter
40
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Ryan, Chris
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40
Prentice, Catherine
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37
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Tourism management : research, policies, practice
1,180
Tourism economics : the business and finance of tourism and recreation
915
International journal of hospitality management
738
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
674
Tourism management perspectives : TMP
572
Journal of travel and tourism marketing
471
International journal of contemporary hospitality management
424
International Journal of Contemporary Hospitality Management
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Journal of retailing and consumer services
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The service industries journal
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Journal of business research : JBR
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Tourism planning & development
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Journal of hospitality marketing & management
242
Annals of tourism research : ATR ; a social sciences journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Worldwide Hospitality and Tourism Themes
219
The journal of services marketing
216
Journal of air transport management
191
NBER working paper series
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Working paper / National Bureau of Economic Research, Inc.
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Auditing : a journal of practice & theory
173
NBER Working Paper
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Journal of hospitality and tourism insights
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Services marketing quarterly
146
International Journal of Culture, Tourism and Hospitality Research
145
Tourism review
144
Tourism and hospitality research : THR
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Cogent business & management
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Tourism and hospitality research : the surrey quarterly review
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Journal of Services Marketing
137
The TQM journal : the international review of organizational improvement
133
European research studies
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Service business
127
SpringerLink / Bücher
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International journal of quality and service sciences
114
International journal of quality & reliability management
113
Journal of destination marketing & management
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International journal of services and operations management
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ECONIS (ZBW)
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RePEc
2,099
Other ZBW resources
2,086
USB Cologne (EcoSocSci)
970
EconStor
477
BASE
180
ArchiDok
13
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10
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date (oldest first)
1
Muslim service quality dimensions in the
tourism
and hospitality industry : construct development and measurement validation
Eid, Riyad
;
Abdelkader, Ali Ahmed
- In:
International journal of islamic marketing and branding
2
(
2017
)
3
,
pp. 215-231
Persistent link: https://www.econbiz.de/10011858379
Saved in:
2
Feeling (un)welcome in Switzerland : the perception of commercial hospitality by domestic and international tourists
Steffen, Angela
;
Stettler, Jürg
;
Huck, Lukas
- In:
Tourism and hospitality research : THR
21
(
2021
)
1
,
pp. 44-60
Persistent link: https://www.econbiz.de/10012426199
Saved in:
3
Enhancing customer experience in Canadian hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
4
Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
5
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
6
Service failures and recovery in hospitality and
tourism
: a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
Saved in:
7
Service quality research on China's hospitality and
tourism
industry
Tsang, Nelson K. F.
;
Lee, Louisa Yee-Sum
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 473-497
Persistent link: https://www.econbiz.de/10011308452
Saved in:
8
Effect of service quality on the profitability of hospitality industry : a dynamic panel data analysis in Taiwan
Lee, Cheng-Wen
;
Chou, Chin-Mei
- In:
The empirical economics letters : a monthly …
13
(
2014
)
10
,
pp. 1045-1053
Persistent link: https://www.econbiz.de/10010527323
Saved in:
9
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
10
Hospitality servicescapes seen by visually impaired travelers
Raissova, Alma
- In:
Marketing places and spaces
,
(pp. 107-120)
.
2015
Persistent link: https://www.econbiz.de/10011441061
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