Provides a case study of the changing service experience in the UK′s betting shops. Outlines the basic elements in the service experience and examines the changes in both the facilities and quality of betting shop environments and in the interpersonal components of the service encounter.

The traine the trainers program has the purpose to help the students in the process in acquiring specific skills and competences concerning the adult training programs. In contemporary society lifelong learning is currently a necessity. During this training students will have the opportunity to...

Outlines a step‐by‐step procedure to evaluate both the costs and the benefits of any training proposal. The evaluation permits owners and managers to make informed decisions about appropriate training methods. The operator is often forced to choose between informal on‐the‐job training...

In creating hospitality management educational programmes in developing countries, one may learn from the experience of developing countries to benchmark. However, the challenges and problems faced by hospitality educators in developing countries are often different from the experiences in...

Examines benefits of mentoring relationships in organizations from the perspective of mentors. A model which included personal and situational antecedents of mentoring, as well as personal and organizational consequences of mentoring was developed, based on previous research findings. Data were...