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Hotel employees' organizational behaviors from cross-national perspectives

Kim, Mi Ran; Choi, Laee; Knutson, Bonnie J.; … - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3082-3100

Persistent link: https://www.econbiz.de/10011804942

Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the U.S. and China

Kim, MiRan; Choi, Laee; Borchgrevink, Carl P.; Knutson, … - In: International Journal of Contemporary Hospitality Management 30 (2018) 5, pp. 2230-2248

Purpose: This study aims to examine the effects of employee voice (EV) and team-member exchange (TMX) on employee job satisfaction (EJS) and affective commitment to an organization among Gen Y employees of hotel companies in the USA and China. Design/methodology/approach: Using a Qualtrics...

Persistent link: https://www.econbiz.de/10012069359

The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations

Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588

Persistent link: https://www.econbiz.de/10011578856

Relationships among customer satisfaction, delight, and loyalty in the hospitality industry

Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197

Persistent link: https://www.econbiz.de/10011282980

Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting

Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745

Persistent link: https://www.econbiz.de/10010473498

Understanding employee delight and voice from the internal marketing perspective

Kim, Mi Ran; Knutson, Bonnie J.; Han, Jaebum - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 260-286

Persistent link: https://www.econbiz.de/10011292866

Contextualizing customer organizational citizenship behaviors : The changing nature of value cocreation and customer satisfaction across service settings

Choi, Laee; Lawry, Charles A.; Kim, MiRan - In: Psychology & Marketing 36 (2019) 5, pp. 455-472

Persistent link: https://www.econbiz.de/10012083970

Impact of customer-based corporate reputation on customer engagement behaviors : customer identification and brand love as mediators and industry type as a moderator

Choi, Laee; Kim, Mi Ran; Kwon, He-Boong - In: The journal of brand management : an international journal 29 (2022) 2, pp. 150-166

Persistent link: https://www.econbiz.de/10013170547

"Going the extra mile" : an integrative model of customer delight

Kim, Soyeon; Kim, Mi Ran; Choi, Laee - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1193-1212

Persistent link: https://www.econbiz.de/10014483819

The role of attachment to K-celebrity from a destination marketing perspective

Kim, Mi Ran; Lee, Heijin; Kim, Soyeon; Choi, Laee - 2024

Persistent link: https://www.econbiz.de/10015077366