Rahman, Mahbubar; Islam, Rafikul; Wan Husain, Wan Rohaida; … - In: International Journal of Contemporary Hospitality Management 31 (2019) 4, pp. 1836-1856
Purpose: The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach: The study adopted a sequential...