Bean, Cynthia J.; Boles, James S.; Rodriguez Cano, Cynthia - In: Journal of Business & Industrial Marketing 18 (2003) 4/5, pp. 419-434
reactions to electronic mail use in buyer‐seller relationships. Two studies conducted explore themes perceived by buyers and … survey from a sampling frame of business‐to‐business sales people and organizational buyers advances the questions of … perspectives. From a sample of 103 buyers and 107 sellers, questions are raised about the communicative and relationship aspects …