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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008152352
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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 9-10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008167950
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The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience
Soltani, Ebrahim; Lai, Pei-Chun; Phillips, Paul; Liao, … - In: The service industries journal 29 (2009) 9-10, pp. 1317-1340
Persistent link: https://www.econbiz.de/10008334538
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Quality performance in a global supply chain: finding out the weak link
Soltani, Ebrahim; Azadegan, Arash; Liao, Ying-Ying; … - In: International journal of production research : American … 49 (2011) 1, pp. 269-294
Persistent link: https://www.econbiz.de/10008769257
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Training interventions: fulfilling managerial ends or proliferating invaluable means for employees?: Some evidence from Iran
Soltani, Ebrahim; Liao, Ying-Ying - In: European business review : EBR ; the official journal … 22 (2010) 2, pp. 128-153
Persistent link: https://www.econbiz.de/10008383973
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Stuck in the middle with you: The effects of incongruency of senior and middle managers' orientations on TQM programmes
Soltani, Ebrahim; Wilkinson, Adrian - In: International journal of operations & production … 30 (2010) 4, pp. 365-398
Persistent link: https://www.econbiz.de/10008388199
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Managing service quality: The managers' orientations and their consequences - case study evidence of current practice
Soltani, Ebrahim; Liao, Ying-Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 6, pp. 673-686
Persistent link: https://www.econbiz.de/10008427967
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Managing Change Initiatives: Fantasy or Reality? The Case of Public Sector Organisations
Soltani, Ebrahim; Lai, Pei-Chun; Mahmoudi, Vahid - In: Total quality management & business excellence : an … 18 (2007) 1-2, pp. 153-180
Persistent link: https://www.econbiz.de/10007607485
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Does management's approach impede service quality?
Soltani, Ebrahim; Barnes, Bradley; Syed, Jawad; Liao, … - In: Production planning & control : PPC 23 (2012) 7, pp. 523-541
Persistent link: https://www.econbiz.de/10009974257
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The validity of Gibrat's law evidence from manufacturing industry in Iran : 1995 - 98
Feizpour, Mohammad Ali; Mahmoudi, Vahid; Soltani, Ebrahim - In: International business and economics research journal 9 (2010) 2, pp. 33-36
Persistent link: https://www.econbiz.de/10009894899