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Innovation in public services in the light of public administration paradigms and service innovation perspectives
Desmarchelier, Benoît; Djellal, Faridah; Gallouj, Fai͏̈z - In: European review of service economics and management (2019) 2/8, pp. 91-120
Persistent link: https://www.econbiz.de/10012162886
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The other invisible hand : delivering public services through choice and competition
Le Grand, Julian - 2007
How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive...
Persistent link: https://www.econbiz.de/10009125946
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Price competition vs. quality competition : evidence from a survey
Morikawa, Masayuki - 2019
Persistent link: https://www.econbiz.de/10012134811
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Design and innovation of competitive public transport to foster patronage : the A
Costa, Álvaro; Silva, Cecília - In: Competition and ownership in land passenger transport : …, (pp. 293-302). 2007
Persistent link: https://www.econbiz.de/10003769700
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Technology innovation in the Nigerian banking system : prospects and challenges
Ohiani, Adeku Salihu - In: Rajagiri management journal 15 (2021) 1, pp. 2-15
" because as technology innovation has improved service delivery and profitability of banks in Nigeria, crimes are also at a … paper aims to examine the prospects and challenges of technology innovation in the Nigerian banking system. Design … further indicates a high rate of fraud committed through those channels. The analysis of primary data shows that innovation …
Persistent link: https://www.econbiz.de/10012588601
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Price competition vs. quality competition : evidence from firm surveys
Morikawa, Masayuki - In: Journal of economics & business 116 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012807371
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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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Comparative analysis of the contemporary public sector quality determinants in relation to the satisfaction level of the Greek judicial officials and citizens in civil, criminal an...
Kalogeropoulou, Charitomeni; Petrakos, Giōrgos - In: International journal of decision sciences, risk and … 8 (2018) 1/2, pp. 106-118
Persistent link: https://www.econbiz.de/10011989245
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Citizen centric assessment framework for e-governance services quality
Singh, Vinay; Singh, Garima - In: International journal of business information systems : … 27 (2018) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
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The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10012178521