lnformation technology (IT) and, in particular, the Internet is dramatically impacting on the services sector. This paper specifically investigates the relative impact of several forms of internet use on perceived performance for two groups of service organisations - retail service firms and...

Purpose – To empirically study the uptake of collection‐and‐delivery points (CDPs) in The Netherlands and its consequences for retailers, shopping centres, and mobility. Design/methodology/approach – The study uses 2006 data from an online consumer survey and data provided by the major...

Information technology (IT) and, in particular, the Internet is dramatically impacting on the services sector. This paper specifically investigates the relative impact of several forms of Internet use on perceived performance for two groups of service organisations – retail service firms and...

The focus of this paper is on improving governance through the use of information and communication technology (ICT) in the delivery of services to the poor, i.e., improving efficiency, accountability, and transparency, and reducing bribery. A number of papers recognize the potential benefits...

This strategic paper discusses Ethiopia’s growth and transformation plan (GTP) for the periods 2010/2011 and 2014/2015. The basis for the GTP has been the policy matrix, which is the benchmark placed in the government's existing Welfare Monitoring and Evaluation (M&E) System since 1996....