Lau, Henry; Lee, C.K.M.; Nakandala, Dilupa; Shum, Paul - In: Industrial Management & Data Systems 118 (2018) 6, pp. 1138-1152
Purpose: The purpose of this paper is to propose an outcome-based process optimization model which can be deployed in companies to enhance their business operations, strengthening their competitiveness in the current industrial environment. To validate the approach, a case example has been...