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Customer advocacy and the impa...
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91
Customer loyalty
East, Robert
;
Wright, Mike
;
Vanhuele, M.
-
2010
Persistent link: https://www.econbiz.de/10003924353
Saved in:
92
Die Rolle von Vielfliegerprogrammen in der Wirtschaftskrise : Veränderungen ihres Einflusses bei der Wahl von Fluggesellschaften
Monsch, Gianrico
-
2010
Persistent link: https://www.econbiz.de/10008987353
Saved in:
93
The role of attachment in building consumer-brand relationships : an empirical investigation in the utilitarian consumption context
Belaid, Samy
;
Behi, Azza Temessek
- In:
The journal of product & brand management
20
(
2011
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10009007096
Saved in:
94
Kundensegmentierung bei Multipartner-Kundenbindungsprogrammen : eine empirische Studie am Beispiel der MCard GmbH
Remmelberger, Lisa
-
2012
Persistent link: https://www.econbiz.de/10009578976
Saved in:
95
Do customer acquisition cost, retention and usage matter to firm performance and valuation?
Livne, Gilad
;
Simpson, Ana
;
Talmor, Eli
- In:
Journal of business finance & accounting : JBFA
38
(
2011
)
3/4
,
pp. 334-363
Persistent link: https://www.econbiz.de/10009159877
Saved in:
96
Kundenzufriedenheit und Kundenbindung in der Tankstellenbranche : eine empirische Studie am Beispiel einer Markentankstelle
Schulz, Michael
-
2011
Persistent link: https://www.econbiz.de/10009160541
Saved in:
97
Kundenabwanderung : eine empirische Analyse der Wechselabsichten von Mobilfunkkunden
Poptcheva, Milena
-
2009
Persistent link: https://www.econbiz.de/10009161253
Saved in:
98
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
99
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
100
Effects of organizational and serviceperson orientation on customer loyalty
Colwell, Scott
;
Hogarth-Scott, Sandra
;
Jiang, Depeng
; …
- In:
Management decision : MD
47
(
2009
)
10
,
pp. 1489-1513
Persistent link: https://www.econbiz.de/10009524483
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