Narrow search
Showing 11 - 20 of 183
Cover Image
Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Cover Image
Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur; Jha, Subhash; Babakus, Emin - In: Services marketing quarterly 36 (2015) 2, pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
Cover Image
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Cover Image
Effectiveness of exaggerated advertised reference prices : the role of decision time pressure
Krishnan, Balaji C.; Dutta, Sujay; Jha, Subhash - In: Journal of retailing 89 (2013) 1, pp. 105-113
Persistent link: https://www.econbiz.de/10009732735
Cover Image
Correlates of customer loyalty to financial institutions : a case study
Yavas, Ugur; Babakus, Emin; Deitz, George D.; Jha, Subhash - In: The journal of consumer marketing 31 (2014) 3, pp. 218-227
Persistent link: https://www.econbiz.de/10010395516
Cover Image
The effects of environmental haptic cues on consumer perceptions of retailer warmth and competence
Jha, Subhash; Balaji, M. S.; Peck, Joann; Oakley, Jared; … - In: Journal of retailing 96 (2020) 4, pp. 590-605
Persistent link: https://www.econbiz.de/10012495497
Cover Image
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Cover Image
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.; Jiang, Yangyang; Singh, Gurbir; Jha, Subhash - In: Journal of business research : JBR 111 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Cover Image
An eye-tracking study of attention to brand-identifying content and recall of taboo advertising
Myers, Susan D.; Deitz, George D.; Huhmann, Bruce A.; … - In: Journal of business research : JBR 111 (2020), pp. 176-186
Persistent link: https://www.econbiz.de/10012237793
Cover Image
Goal congruence in hedonistic and utilitarian reasons for purchase and features of a product
Jha, Subhash; Adhikari, Atanu - In: South Asian journal of management : SAJM 23 (2016) 2, pp. 72-89
Persistent link: https://www.econbiz.de/10011567387