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Customer satisfaction
17,181
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15,509
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9,067
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8,783
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7,269
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7,059
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7,045
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6,993
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2,965
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2,591
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1,594
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1,594
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1,369
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1,046
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Han, Heesup
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60
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47
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41
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39
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37
Gustafsson, Anders
37
Ringle, Christian M.
34
Usman, Osly
32
Gil Saura, Irene
29
Shahin, Arash
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Söderlund, Magnus
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Wong, IpKin Anthony
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Huber, Frank
28
Keiningham, Timothy
28
Law, Rob
28
Prybutok, Victor R.
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Hyun, Sunghyup Sean
27
Prayag, Girish
27
Sharma, Piyush
27
Hwang, Jinsoo
25
Matzler, Kurt
25
Ryu, Kisang
25
Bilgihan, Anil
23
Bruhn, Manfred
23
Jang, Soocheong (Shawn)
23
Loureiro, Sandra Maria Correia
23
Ramayah T.
23
Evanschitzky, Heiner
22
Prentice, Catherine
22
Amin, Muslim
21
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Roberts-Lombard, Mornay
21
Balaji, M. S.
20
Bauer, Hans H.
20
Chua, Bee-Lia
20
Hsu, Maxwell K.
20
Spiller, Achim
20
Stauss, Bernd
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National Bureau of Economic Research
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26
Verlag Dr. Kovač
13
Books on Demand GmbH <Norderstedt>
8
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
European Association of Agricultural Economists - EAAE
6
IGI Global
5
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
HAL
4
International Telecommunications Society (ITS)
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Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
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Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
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2
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Deutsche Bundespost Postdienst
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2
Ernst-Moritz-Arndt-Universität Greifswald
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ICF International
2
ISM University of Management and Economics
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Journal of retailing and consumer services
555
International journal of hospitality management
427
Journal of business research : JBR
385
Tourism management : research, policies, practice
220
Journal of Services Marketing
218
The journal of services marketing
214
Journal of travel and tourism marketing
205
The service industries journal
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European Journal of Marketing
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International journal of contemporary hospitality management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of Consumer Marketing
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Journal of hospitality marketing & management
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Cogent business & management
142
International Journal of Bank Marketing
141
Asia Pacific journal of marketing and logistics
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The TQM journal : the international review of organizational improvement
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Services marketing quarterly
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Journal of Islamic marketing
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Journal of air transport management
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Journal of service research : JSR
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Journal of hospitality and tourism insights
98
Tourism management perspectives : TMP
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Service business
93
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International Journal of Contemporary Hospitality Management
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International journal of productivity and quality management : IJPQM
83
Industrial marketing management : the international journal for industrial and high-tech firms
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The international journal of bank marketing : IJBM
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Journal of Asian finance, economics and business : JAFEB
79
Marketing Intelligence & Planning
79
International journal of quality and service sciences
77
Journal of the Academy of Marketing Science
77
Total quality management & business excellence
75
Journal of strategic marketing
72
Tourism analysis : an interdisciplinary tourism & hospitality journal
72
International journal of business information systems : IJBIS
69
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ECONIS (ZBW)
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RePEc
522
USB Cologne (EcoSocSci)
254
EconStor
146
BASE
91
USB Cologne (business full texts)
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51
Valuation of customers' service quality, affective, sensory experience and entertainment to behavioral intention
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Vu, Ho Tran
- In:
Total quality management & business excellence
35
(
2024
)
13/14
,
pp. 1509-1541
Persistent link: https://www.econbiz.de/10015178363
Saved in:
52
Money at my fingertips : decoding the role of referentnetwork size and financial knowledge in reinforcingcontinuance intention of m-payment services
Kumari, Neha
;
Biswas, Abhijeet
- In:
Journal of organizational computing and electronic commerce
34
(
2024
)
4
,
pp. 267-298
Persistent link: https://www.econbiz.de/10015326163
Saved in:
53
Role of smart technology use behaviour in enhancing tourist revisit intention : the theory of planned behaviour perspective
Zheng, Kundan
;
Kumar, Jeetesh
;
Puvaneswaran Kunasekaran
; …
- In:
European journal of innovation management
27
(
2024
)
3
,
pp. 872-893
Persistent link: https://www.econbiz.de/10014501238
Saved in:
54
Exploring online repurchase behavioural intention of university students in Malaysia
Sajad Rezaei
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
6
(
2013
)
2
,
pp. 92-119
Persistent link: https://www.econbiz.de/10009762828
Saved in:
55
Consumers' alliance encounter satisfaction, attributions, and behavioral intentions
Li, Ning
;
Murphy, William H.
- In:
The journal of consumer marketing
30
(
2013
)
6
,
pp. 517-529
Persistent link: https://www.econbiz.de/10010227342
Saved in:
56
Personality, social comparison. consumptiion emotions, satisfaction, and behavioral intentions : how do these and other factors relate in a hotel setting?
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 970-993
Persistent link: https://www.econbiz.de/10010194945
Saved in:
57
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros
;
Boukis, Achilleas
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
Saved in:
58
Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
59
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
60
Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
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