satisfaction, trust and anticipation of future interaction. Findings – The study found that socialized customers relied more on … service quality in evaluating the encounter than did unsocialized customers. However, socialized wives showed decreased trust …

Employers often comment on the lack of good team leadership skills exhibited by newly graduated business students … was consistent with workplace team leader tactics. As with workplace team leaders, trust was an important determinant with …

with ten professionals. Findings – Environment, leadership, job, and individual factors are connected to employee … workplace relationships, and work‐life balance. Leadership engagement factors include vision and integrity. Job engagement …‐esteem, neuroticism, and extraversion. The author suggests that the connections (or the match) between organizational, leadership, job …

. Design/methodology/approach – Data were collected from 237 managerial-level employees and 156 of their immediate supervisors …

/methodology/approach – The author argues that the quality of leadership and the people‐management skills of line managers affect employee morale …

the series: “Leadership Coaching”, which examines the models and techniques used to develop greater leadership in others … experiences both as an occupational psychologist and leadership coach, providing some interesting insights into the dilemmas and …