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Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

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Service design for a holistic customer experience : a process framework

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Advanced information technology : transforming service innovation and design

Bantau, Gabriela; Rayburn, Steven W. - In: The service industries journal 36 (2016) 13/14, pp. 699-720

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Operationalisation of service innovation : a systems thinking approach

Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583

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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society

Li, Lefei - 2024

Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.

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Virtual reality and the banking experience

Weise, Sarah; Mshar, Andrew - In: Journal of digital banking 1 (2016/2017) 2, pp. 146-152

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Creating competitive advantage from services : a design thinking case study from the commodities industry

Rau, Christiane; Zbiek, Anna; Jonas, Julia M. - In: Research technology management : RTM 60 (2017) 3, pp. 48-56

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Mobile ethnography : a pioneering research approach for customer-centered destination management

Stickdorn, Marc; Frischhut, Birgit; Schmid, Josef S. - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 4, pp. 491-503

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Experience design in digital services

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The MINDS method : integrating management and interaction design perspectives for service design

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