Experience design in digital services
Year of publication: |
2014
|
---|---|
Authors: | Miettinen, Satu ; Rytilahti, Piia ; Vuontisjärvi, Hanna-Riina ; Kuure, Essi ; Rontti, Simo |
Published in: |
Research in economics and business : Central and Eastern Europe. - Tallinn, ISSN 1736-9126, ZDB-ID 2551049-6. - Vol. 6.2014, 1, p. 29-50
|
Subject: | service design | design research | digital services | action research | customer experience | Digitalisierung | Digitization | Dienstleistung | Services | Dienstleistungsinnovation | Service innovation | Beziehungsmarketing | Relationship marketing |
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