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Marketing and customer loyalty : the extra step approach

Cavallone, Mauro - 2017

Persistent link: https://www.econbiz.de/10011653894

Curing and caring in surgical services: a relationship approach

Orava, Markus; Tuominen, Pekka - In: Journal of Services Marketing 16 (2002) 7, pp. 677-691

The purpose of this study is to describe and analyse the quality of a professional surgical service process, and to reveal the main elements that constitute excellence in the experience of the surgical service of a private hospital. First, a theoretical framework for the surgical service process...

Persistent link: https://www.econbiz.de/10014904961

Preference for physicians as information providers by women with multiple sclerosis: a potential cause for communication problems?

Baker, Lynda M. - In: Journal of Documentation 53 (1997) 3, pp. 251-262

description of some causes is provided. The focus of this article concerns the information‐seeking patterns of women with multiple …

Persistent link: https://www.econbiz.de/10014854633

The firm and worker loyalty

Eaton, Jonathan - 1988

Persistent link: https://www.econbiz.de/10000770683

Relational outcomes and customer loyalty

Singh, Saranjeet - In: Global journal of business management : GJBM 3 (2009) 2, pp. 43-50

Persistent link: https://www.econbiz.de/10003992120

The role of attachment in building consumer-brand relationships : an empirical investigation in the utilitarian consumption context

Belaid, Samy; Behi, Azza Temessek - In: The journal of product & brand management 20 (2011) 1, pp. 37-47

Persistent link: https://www.econbiz.de/10009007096

Do customer acquisition cost, retention and usage matter to firm performance and valuation?

Livne, Gilad; Simpson, Ana; Talmor, Eli - In: Journal of business finance & accounting : JBFA 38 (2011) 3/4, pp. 334-363

Persistent link: https://www.econbiz.de/10009159877

Is the NPS a trustworth performace measure?

Kristensen, Kai; Eskildsen, Jacob - In: The TQM journal : the international review of … 26 (2014) 2, pp. 202-214

Persistent link: https://www.econbiz.de/10010253368

Compensatory solution : can it save a company from a service failure?

Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97

Persistent link: https://www.econbiz.de/10011486830

Indentifying the factors that influence retail customer loyalty and capitalising them

Cant, Michael C.; Toit, Michael du - In: International business and economics research journal 11 (2012) 11, pp. 1223-1232

Persistent link: https://www.econbiz.de/10009671140