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A conceptual model for proactive-interactive customer complaint management systems

Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503

Persistent link: https://www.econbiz.de/10010231390

Customer's life-time value using the RFM model in the banking industry : a case study

Nikumanesh, Esmaeil; Albadvi, Amir - In: International journal of electronic customer … 8 (2014) 1/3, pp. 15-30

Persistent link: https://www.econbiz.de/10011471071

Human resource performance evaluation from CRM perspective : a two-step association rule analysis

Akhondzadeh-Noughabi, Elham; Amin-Naseri, Mohammad Reza; … - In: International journal of business performance management 17 (2016) 1, pp. 89-102

Persistent link: https://www.econbiz.de/10011564642

Web site evaluation of Iranian tourism and hospitality organizations : an e-commerce web site features model

Albadvi, Amir; Saddad, Ghazaleh - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 155-183

Persistent link: https://www.econbiz.de/10009512709

Assessing readiness for business process reengineering

Abdolvand, Neda; Albadvi, Amir; Ferdowsi, Zahra - In: Business process management journal 14 (2008) 4, pp. 497-511

Persistent link: https://www.econbiz.de/10003748823

Allocation of marketing budgets to customer acquisition and retention spending based on decision calculus

Koosha, Hamidreza; Albadvi, Amir - In: Journal of modelling in management 10 (2015) 2, pp. 179-197

Persistent link: https://www.econbiz.de/10011405634

Mining the dominant patterns of customer shifts between segments by using top-k and distinguishing sequential rules

Akhondzadeh-Noughabi, Elham; Albadvi, Amir - In: Management decision : MD 53 (2015) 9, pp. 1976-2003

Persistent link: https://www.econbiz.de/10011406998

Business model innovation driven by the internet of things technology, in internet service providers’ business context

Hanafizadeh, Payam; Hatami, Parastou; Analoui, Morteza; … - In: Information systems and e-business management : ISeB 19 (2021) 4, pp. 1175-1243

Persistent link: https://www.econbiz.de/10012703213

An integrated AHP-RFM method to banking customer segmentation

Rezaeinia, Seyed Mahdi; Keramati, Abbas; Albadvi, Amir - In: International journal of electronic customer … 6 (2012) 2, pp. 153-168

Persistent link: https://www.econbiz.de/10009630948

An Approach for Assessing Performance Based on Customer Value in Banking Industry

Abdolvand, Neda; Albadvi, Amir - 2021

Information systems (IS) have a potential to bring success for the enterprises. However, it depends on how managerial knowledge could be extracted from various IS. This paper considers customer relationship management (CRM) and performance management systems (PMS) and suggests a new approach to...

Persistent link: https://www.econbiz.de/10013321827

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