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Interrelationships among quali...
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Service quality
21,440
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20,524
Customer satisfaction
6,607
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6,391
Consumer behaviour
4,696
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4,633
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4,375
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4,335
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2,602
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2,563
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2,078
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1,424
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1,402
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1,276
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1,199
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1,170
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1,163
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1,105
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1,036
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945
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827
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Siciliani, Luigi
97
Propper, Carol
61
Straume, Odd Rune
55
Han, Heesup
51
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Mattila, Anna S.
43
Rivkin, Steven G.
43
Gravelle, Hugh
41
Prybutok, Victor R.
41
Brekke, Kurt R.
39
Prentice, Catherine
34
Shahin, Arash
33
Staiger, Douglas
31
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Gaynor, Martin
27
Rockoff, Jonah E.
27
Sharma, Piyush
27
Usman, Osly
27
Van Reenen, John
27
Figlio, David N.
26
Gil Saura, Irene
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Wong, IpKin Anthony
23
Knechel, W. Robert
22
Bloom, Nicholas
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Balaji, M. S.
20
Das, Jishnu
20
Kain, John F.
20
Milcent, Carine
20
Benkenstein, Martin
19
McFadden, Kathleen L.
19
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National Bureau of Economic Research
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27
International Monetary Fund (IMF)
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International Monetary Fund
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IGI Global
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Springer Fachmedien Wiesbaden
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World Bank
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eSocialSciences
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World Bank Group
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Philippine Institute for Development Studies (PIDS), Government of the Philippines
10
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9
Mathematica Policy Research
9
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8
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5
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4
Helseøkonomisk Forskningsprogram (HERO), Universitetet i Oslo
4
ISM University of Management and Economics
4
International Institute of Social and Economic Sciences
4
Tilburg University, Center for Economic Research
4
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International journal of hospitality management
418
Journal of retailing and consumer services
366
The service industries journal
297
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Journal of hospitality marketing & management
146
Services marketing quarterly
145
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
128
International journal of quality & reliability management
120
Health care management review : HCM review
115
International journal of productivity and quality management : IJPQM
115
Cogent business & management
114
International journal of quality and service sciences
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
101
Journal of service management
96
Discussion paper series / IZA
94
Quality management journal : QMJ
94
The accounting review : a publication of the American Accounting Association
94
Journal of health economics
85
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
21,813
Other ZBW resources
1,292
RePEc
1,015
EconStor
232
BASE
129
USB Cologne (EcoSocSci)
37
ArchiDok
1
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1
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10
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24,519
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date (newest first)
date (oldest first)
1
Interrelationships among quality enablers, service quality, patients' satisfaction and
loyalty
in
hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
2
Motivation and
loyalty
of Indonesian medical tourists toward Malaysian health services
Morissan
;
Gerald Goh Guan Gan
-
2021
Persistent link: https://www.econbiz.de/10012659346
Saved in:
3
Patients' satisfaction with the NHS : a novel indicator for Portugal
Santos, Eleonora
;
Khan, Shahed
-
2018
hospitals
to total number of children delivered, in 2000-2016. We assume that families choose private health institutions if …
Persistent link: https://www.econbiz.de/10011932577
Saved in:
4
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
5
Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...
Salah, Souraj
;
Salah, Danial
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012648724
Saved in:
6
The quality process as a management tool for public transport operators. The example of the
EFQM
Model through the franchise bidding process in the United Kingdom
Piraux, Jérémy
-
HAL
-
2008
satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts.
EFQM
differs from … franchising process. Keolis, established in the UK for 10 years, developed its own
EFQM
approach. This study brings methodological …
Persistent link: https://www.econbiz.de/10008792823
Saved in:
7
Developing a cause and effect model of factors influencing fast food restaurants' service quality using
DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
8
Multi-stakeholders' assessment of bike sharing service quality based on
DEMATEL
-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
9
Achieving customer satisfaction through product-service systems
Pan, Jeh-Nan
;
Nguyen, Hung Thi Ngoc
- In:
European journal of operational research : EJOR
247
(
2015
)
1
,
pp. 179-190
Persistent link: https://www.econbiz.de/10011347107
Saved in:
10
Promoting the quality of hospital service for children with developmental delays
Lee, Shu-fang
;
Lee, Wen-shiung
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1514-1526
Persistent link: https://www.econbiz.de/10010229414
Saved in:
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