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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals

Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10011648850

Motivation and loyalty of Indonesian medical tourists toward Malaysian health services

Morissan; Gerald Goh Guan Gan - 2021

Persistent link: https://www.econbiz.de/10012659346

Patients' satisfaction with the NHS : a novel indicator for Portugal

Santos, Eleonora; Khan, Shahed - 2018

hospitals to total number of children delivered, in 2000-2016. We assume that families choose private health institutions if …

Persistent link: https://www.econbiz.de/10011932577

EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Shahin, Arash; Balouei Jamkhaneh, Hadi; Hosseini … - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 38-56

Persistent link: https://www.econbiz.de/10010417499

Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...

Salah, Souraj; Salah, Danial - In: International journal of quality and innovation 4 (2019) 3/4, pp. 121-131

Persistent link: https://www.econbiz.de/10012648724

The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom

Piraux, Jérémy - HAL - 2008

satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from … franchising process. Keolis, established in the UK for 10 years, developed its own EFQM approach. This study brings methodological …

Persistent link: https://www.econbiz.de/10008792823

Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42

Persistent link: https://www.econbiz.de/10011401245

Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method

Ma, Fei; Shi, Wenjing; Yuen, Kum Fai; Sun, Qipeng; Guo, … - In: International journal of logistics : research and … 22 (2019) 5, pp. 449-472

Persistent link: https://www.econbiz.de/10012203866

Achieving customer satisfaction through product-service systems

Pan, Jeh-Nan; Nguyen, Hung Thi Ngoc - In: European journal of operational research : EJOR 247 (2015) 1, pp. 179-190

Persistent link: https://www.econbiz.de/10011347107

Promoting the quality of hospital service for children with developmental delays

Lee, Shu-fang; Lee, Wen-shiung - In: The service industries journal 33 (2013) 15/16, pp. 1514-1526

Persistent link: https://www.econbiz.de/10010229414

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